Job summary
We offer a high level of care to our patients and great customer service is at the heart of everything we do.
This is a hybrid role where your duties will be split between a GP Surgery Receptionist and a Healthcare Assistant.
As a GP Surgery Receptionist, you will be the first point of contact for our patients. Therefore, good communication skills, an ability to build rapport and excellent organisational skills are a must.
As a GP Healthcare Assistant, you will be responsible for some clinical procedures, including taking bloods, blood pressure readings and completing ECGs.
Our dynamic team is well established and offers a close-knit, supportive environment. Therefore, any new member of the team will be warmly welcomed.
You will be responsible to the Head Receptionist, Practice Manager and the GP Partners.
Successful candidates must be IT literate and experience of working within the NHS is desirable but not essential. In service training will be available, the practice supports employee development.
Main duties of the job
Receptionist duties will include:
Booking patient appointments,
Dealing with general patient enquiries,
Registering new patients,
Answering in-coming calls,
Making outbound calls,
Extracting and filing patient notes,
General filing of records and correspondence,
Preparing out-going, internal and external post,
Maintaining manual records,
Keeping reception, the patient waiting room and other areas clean and tidy,
Maintaining up-to-date notice boards,
Maintaining stock levels,
Handling laboratory specimens,
Handling cash when charging patients where appropriate and maintaining relevant records.
Healthcare Assistant duties will include:
Taking blood samples,
Performing ECGs,
Checking patient blood pressures.
About us
Wellington is an attractive market town just off the M5 and near the A303 set in picturesque West Somerset countryside and close to the North Devon coast and Exmoor.
This is an exciting opportunity to join a dedicated team. A high standard of patient care is our utmost priority together with the work-life balance of our GPs and staff. This is a chance for a like-minded individual to join us in making our excellent service available to the wider community in Wellington and the surrounding rural area.
Professional development is actively encouraged.
Job description
Job responsibilities
We offer a high level of care to our patients and great customer service is at the heart of everything we do.
This is a hybrid role where your duties will be split between a GP Surgery Receptionist and a Healthcare Assistant.
As a GP Surgery Receptionist, you will be the first point of contact for our patients. Therefore, good communication skills, an ability to build rapport and excellent organisational skills are a must.
As a GP Healthcare Assistant, you will be responsible for some clinical procedures, including taking bloods, blood pressure readings and completing ECGs.
Our dynamic team is well established and offers a close-knit, supportive environment. Therefore, any new member of the team will be warmly welcomed.
You will be responsible to the Head Receptionist, Practice Manager and the GP Partners.
Successful candidates must be IT literate and experience of working within the NHS is desirable but not essential. In service training will be available, the practice supports employee development.
Receptionist duties will include:
• Booking patient appointments
• Dealing with general patient enquiries
• Registering new patients
• Answering in-coming calls
• Making outbound calls
• Extracting and filing patient notes
• General filing of records and correspondence
• Preparing out-going, internal and external post
• Maintaining manual records
• Keeping reception, the patient waiting room and other areas clean and tidy
• Maintaining up-to-date notice boards
• Maintaining stock levels
• Handling laboratory specimens
• Handling cash when charging patients where appropriate and maintaining relevant records
Healthcare Assistant duties will include:
• Taking blood samples
• Performing ECGs
• Checking patient blood pressures.
Clinical experience is not essential for this role.
Wellington is an attractive market town just off the M5 and near the A303 set in picturesque West Somerset countryside and close to the North Devon coast and Exmoor.
This is an exciting opportunity to join a dedicated team. A high standard of patient care is our utmost priority together with the work-life balance of our GPs and staff. This is a chance for a like-minded individual to join us in making our excellent service available to the wider community in Wellington and the surrounding rural area.
Professional development is actively encouraged.
Job description
Job responsibilities
We offer a high level of care to our patients and great customer service is at the heart of everything we do.
This is a hybrid role where your duties will be split between a GP Surgery Receptionist and a Healthcare Assistant.
As a GP Surgery Receptionist, you will be the first point of contact for our patients. Therefore, good communication skills, an ability to build rapport and excellent organisational skills are a must.
As a GP Healthcare Assistant, you will be responsible for some clinical procedures, including taking bloods, blood pressure readings and completing ECGs.
Our dynamic team is well established and offers a close-knit, supportive environment. Therefore, any new member of the team will be warmly welcomed.
You will be responsible to the Head Receptionist, Practice Manager and the GP Partners.
Successful candidates must be IT literate and experience of working within the NHS is desirable but not essential. In service training will be available, the practice supports employee development.
Receptionist duties will include:
• Booking patient appointments
• Dealing with general patient enquiries
• Registering new patients
• Answering in-coming calls
• Making outbound calls
• Extracting and filing patient notes
• General filing of records and correspondence
• Preparing out-going, internal and external post
• Maintaining manual records
• Keeping reception, the patient waiting room and other areas clean and tidy
• Maintaining up-to-date notice boards
• Maintaining stock levels
• Handling laboratory specimens
• Handling cash when charging patients where appropriate and maintaining relevant records
Healthcare Assistant duties will include:
• Taking blood samples
• Performing ECGs
• Checking patient blood pressures.
Clinical experience is not essential for this role.
Wellington is an attractive market town just off the M5 and near the A303 set in picturesque West Somerset countryside and close to the North Devon coast and Exmoor.
This is an exciting opportunity to join a dedicated team. A high standard of patient care is our utmost priority together with the work-life balance of our GPs and staff. This is a chance for a like-minded individual to join us in making our excellent service available to the wider community in Wellington and the surrounding rural area.
Professional development is actively encouraged.
Person Specification
Qualifications
Essential
Experience
Essential
- Previous Customer service and receptionist experience.
- Experience of working within a team.
- Experience of dealing with vulnerable patients.
Desirable
- Experience of working in primary care.
- Experience of working in a GP practice.
- Medical receptionist experience.
- Experience of working with the NHS as either a Receptionist or Healthcare Assistant.
Person Specification
Qualifications
Essential
Experience
Essential
- Previous Customer service and receptionist experience.
- Experience of working within a team.
- Experience of dealing with vulnerable patients.
Desirable
- Experience of working in primary care.
- Experience of working in a GP practice.
- Medical receptionist experience.
- Experience of working with the NHS as either a Receptionist or Healthcare Assistant.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
