GP Receptionist

Job description

Job responsibilities

Wellington is an attractive market town just off the M5 and near the A303 set in picturesque West Somerset countryside and close to the North Devon coast and Exmoor.

This is an exciting opportunity to join a dedicated team at Luson Surgery. A high standard of patient care is our utmost priority together with the work-life balance of our GPs and staff. This is a chance for a like-minded individual to join us in making our excellent service available to the wider community in Wellington and the surrounding rural area.

As a GP Surgery Receptionist & Administrator, you will be the first point of contact for our patients. Therefore, good communication skills, an ability to build rapport and excellent organisational skills are a must.

Our dynamic team is well established and offers a close-knit, supportive environment. Therefore, any new member of the team will be warmly welcomed.

You will be responsible to the Head Receptionist, Practice Manager and the GP Partners.

Successful candidates must be IT literate and experience of working within the NHS is desirable but not essential.

In service training will be available, the practice supports employee development.

Duties will include:

• Booking patient appointments.
• Dealing with general patient enquiries.
• Registering new patients.
• Answering in-coming calls, including our repeat prescription line.
• Making outbound calls.
• Extracting and filing patient notes.
• General filing of records and correspondence.
• Preparing out-going, internal and external post.
• Maintaining manual records.
• Keeping reception, the patient waiting room and other areas clean and tidy.
• Maintaining up-to-date notice boards.
• Maintaining stock levels.
• Handling laboratory specimens
• Handling cash when charging patients where appropriate and maintaining relevant records.

Person Specification

Qualifications

Essential

• IT Literate

Experience

Essential

• Previous Customer service and receptionist experience.
• Experience of working within a team.
• Experience of dealing with vulnerable patients.

Desirable

• Experience of working in primary care.
• Experience of working in a GP practice.
• Medical receptionist experience.
• Experience of working with the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Luson Surgery

Address

41 Fore Street

Wellington

Somerset

TA21 8AG

Employer's website

https://www.lusonsurgery.co.uk (Opens in a new tab)