Medical Receptionist

Job summary

We are seeking a friendly, organised and reliable Medical Receptionist to join our busy and supportive GP practice team. This is a patient-facing role at the heart of our practice, providing high-quality reception and administrative support to ensure the smooth day-to-day running of services.

The successful candidate will have excellent communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced healthcare environment.

Main duties of the job

• Welcoming patients and visitors in a professional and courteous manner
• Managing incoming telephone calls and online queries
• Booking, amending and cancelling appointments using the clinical system
• Processing prescription requests in line with practice protocols
• Handling patient information confidentially and in accordance with GDPR
• Scanning, filing and maintaining accurate records
• Liaising with clinicians and the wider practice team
• Supporting administrative tasks to ensure efficient practice operations.

About us

Lane End Surgery is a friendly and well-established GP practice serving approximately 9300 patients in Newcastle upon Tyne. We provide ourselves on delivering high-quality patient care in a supportive and inclusive working environment.

We are committed to staff wellbeing and fostering a positive team culture. This is an additional role within our reception team, created to help support the increasing demands of the service. By expanding our team, we aim to ease pressure across the department, improve the working day for staff, and continue providing the best possible experience for our patients.