Medical Receptionist

Job description

Job responsibilities

GP Surgery Receptionist

Location

Wetmore Road Surgery,12 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1SL

Brief description

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, effective and confidential way
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main Duties and Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

• Deal with all general enquiries, explain procedures and make new and follow-up appointments

• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, including patients from abroad and ensure procedures are completed

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery

• Enter requests for home visits, ensuring careful recording of all relevant details and prepare paper records for home visits
• Action prescription requests in line with paractice policy accurately and timely e.g. ready for collection within 48 hours

• Advise patients of relevant charges for private (non General Medical) services, accept payment and issue receipts

• Enter patient information onto the computer as required

• Assist with the maintenance of accurate, up-to-date and relevant patient notes and medical records

• Open and secure premises at the start and end of the working day, de-activate alarm and make necessary preparations to receive patients

• Support the development and apply practice policies, standards and guidelines

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Management Team

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Secondary Duties and Responsibilities

Confidentiality

In the performance of their duties receptionists may have access to sensitive and confidential information relating to patients and carers, practice staff and other healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Equality and diversity

Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual

Communication

Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.

Personal/Professional Development

Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning

Health and Safety

To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy, identifying risks and undertaking duties in a way that manages risks

Person Specification

Experience

Essential

• We understand some candidates will not have relevant experience but we are willing to train the right person for this role.

Desirable

• Experience of working in a GP practice would be desirable, but not essential.

Personal Qualities

Essential

• A good communicator (face to face / telephone / written) A proven Team player Calm and friendly disposition A willingness to learn Flexibility Ability to work under pressure Tact and diplomacy Able to work on own initiative Conscientious and reliable Ability to multi-task Confident and pleasant manner

Qualifications

Essential

• Preferably educated to GCSE grade A to C or equivalent in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wetmore Road Surgery

Address

12 Wetmore Road

Burton-on-trent

Staffordshire

DE14 1SL

Employer's website

https://www.wetmoreroadsurgery.co.uk/ (Opens in a new tab)