Job summary
We are seeking to appoint a new Receptionist to join our team. Practice hours are between 0800 and 1800 hours and flexibility is a must.
The weekly hours for this role are 30 hours per week.
The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Dealing with patient queries, both face to face and over the telephone
b. Dealing with appointment requests, both face to face and over the telephone
c. Greeting and directing patients to booked appointments
d. Greeting and directing visitors to the surgery
e. Taking requests for prescription medication
f. Responding to the needs of clinicians during surgery
g. Dealing with incoming tasks from internal and external sources
h. Inputting data into the patients healthcare records as necessary
i. Making referrals to, and liaising with, the Community Nursing Team
j. Handling non-NHS report requests, including collecting payments from patients for non-NHS services
k. Input and extract information from the Practice clinical system
About us
An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team.
The Villages Medical group is led by 1 GP, supported by multidisciplinary team consisting of 2 Advanced Nurse Practitioners, Specialist Practice Nurse, 2 Nurse Practitioners, 1 Trainee Nursing Associates, and 1 Healthcare Assistant. We also work closely with our PCN pharmacists, care coordinators and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff.
The Villages Medical Group has 2 surgeries over 2 areas (Chester-le-Street and Stanley), with a list size of 4,200.
Details
Date posted
05 January 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0922-26-0000
Job locations
21 Gardiner Crescent
Pelton Fell
Chester le Street
Co. Durham
DH2 2NJ
Craghead Medical Centre
The Middles
Stanley
Durham
DH9 6AN
Employer details
Employer name
Gardiner Crescent Surgery
Address
21 Gardiner Crescent
Pelton Fell
Chester le Street
Co. Durham
DH2 2NJ
Employer's website
Employer contact details
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