Job summary
We are seeking to appoint a new Receptionist to join our
team. Practice hours are between 0800 and 1800 hours and flexibility is a must.
The weekly hours for this role are 30 hours
per week.
The ideal candidate will be well motivated and enthusiastic
and have excellent customer service, communication and problem-solving skills.
Previous NHS reception experience would be an advantage as well as knowledge of
the SystmOne clinical system.
Main duties of the job
The following are the core responsibilities of the
Receptionist. There may be, on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
a. Dealing with patient queries, both face to face and over
the telephone
b. Dealing with appointment requests, both face to face and
over the telephone
c. Greeting and directing patients to booked appointments
d. Greeting and directing visitors to the surgery
e. Taking requests for prescription medication
f. Responding to the needs of clinicians during surgery
g. Dealing with incoming tasks from internal and external
sources
h. Inputting data into the patients healthcare records as
necessary
i. Making referrals to, and liaising with, the Community
Nursing Team
j. Handling non-NHS report requests, including collecting
payments from patients for non-NHS services
k. Input and extract information from the Practice clinical
system
About us
An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team.
The Villages Medical group is led by 1 GP, supported by multidisciplinary team consisting of 2 Advanced Nurse Practitioners, Specialist Practice Nurse, 2 Nurse Practitioners, 1 Trainee Nursing Associates, and 1 Healthcare Assistant. We also work closely with our PCN pharmacists, care coordinators and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff.
The Villages Medical Group has 2 surgeries over 2 areas (Chester-le-Street and Stanley), with a list size of 4,200.
Job description
Job responsibilities
Telephone Duties
1.Making appointments
2.Taking requests for prescriptions
3.Giving out results
4.Advising on ambulance transport bookings
5.Home visit requests
6.Deal with general enquiries, messages from patients
and complaints
7.Contacting other providers
Reception Duties
8.Register new patients and temporary residents
9.Greet and direct patients and visitors
10.Making appointments
11.Generating and handing out repeat prescriptions
12.Record and send messages internal and external
13.Respond to needs of doctors and nurses during
surgery
14.Collect payments from patients for non-NHS
services
15.Deal with general enquiries and complaints
16.Scanning, filing, and lab link requests.
17.Handling non NHS report requests including
payments OTC
Prescriptions
18.Dealing with requests for repeat prescriptions
19.Raising prescriptions as per Practice protocols
20.Dealing with queries relating to repeat
prescriptions
General
21.Input and extract information from Practice
computer system
22.Observe health and safety guidelines at all times
23.General housekeeping (e.g. keeping reception and
waiting areas tidy)
24.Any other reasonable duties as necessary
Job description
Job responsibilities
Telephone Duties
1.Making appointments
2.Taking requests for prescriptions
3.Giving out results
4.Advising on ambulance transport bookings
5.Home visit requests
6.Deal with general enquiries, messages from patients
and complaints
7.Contacting other providers
Reception Duties
8.Register new patients and temporary residents
9.Greet and direct patients and visitors
10.Making appointments
11.Generating and handing out repeat prescriptions
12.Record and send messages internal and external
13.Respond to needs of doctors and nurses during
surgery
14.Collect payments from patients for non-NHS
services
15.Deal with general enquiries and complaints
16.Scanning, filing, and lab link requests.
17.Handling non NHS report requests including
payments OTC
Prescriptions
18.Dealing with requests for repeat prescriptions
19.Raising prescriptions as per Practice protocols
20.Dealing with queries relating to repeat
prescriptions
General
21.Input and extract information from Practice
computer system
22.Observe health and safety guidelines at all times
23.General housekeeping (e.g. keeping reception and
waiting areas tidy)
24.Any other reasonable duties as necessary
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Qualifications
Essential
- Good standard of general education
Desirable
- GCSE Mathematics C or above
- GCSE English C or above
Behaviours
Essential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Qualifications
Essential
- Good standard of general education
Desirable
- GCSE Mathematics C or above
- GCSE English C or above
Behaviours
Essential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
