Administrator

Job description

Job responsibilities

The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Deal with patient queries, book appointments either face to face or over the telephone.

b. Complete opening and closing procedures in accordance with the duty rota.

c. Processing incoming and outgoing mail.

d. Photocopy documentation as required.

e. Data entry of new and temporary registrations and relevant patient information.

f. Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

g. Input data into the patients healthcare records as necessary.

h. Code data on S1.

i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

j. Manage all administrative queries as necessary.

k. Maintain a clean, tidy, effective working area at all times.

l. Support all clinical staff with general administrative taaks as requested.

Addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by audit lead.

b. Process referrals using the electronic referral system (ERS).

c. Referrals to external agenicies such as secondary care.

d. Produce meeting agendas and record the minutes of meetings.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.

Desirable

• GCSE Mathematics & English (C or Above)
• NVQ Level2 in Health and Social Care.

Qualifications

Essential

• Experience of working with the general public.

Desirable

• Experience of administrative duties.
• Experience of working in a healthcare setting.

Experience

Essential

• Excellent communication skills (written or oral)
• Strong IT skills
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (Planning & Organising).
• Ability to work as a team and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.

Desirable

• SystmOne user skills.

Personal

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Desirable

• Flexibility to work outside contracted hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gardiner Crescent Surgery

Address

21 Gardiner Crescent

Pelton Fell

Chester le Street

Co. Durham

DH2 2NJ

Employer's website

https://www.peltonfellsurgery.nhs.uk/ (Opens in a new tab)