PCN Business Manager

Job description

Job responsibilities

PCN Business Manager Sandhills Primary Care Network

Job description and Person Specification

Position Title: PCN Business Manager

Location: Sandhills PCN Biggleswade / Sandy / Hybrid Working

Reports to: PCN Clinical Director

Salary: Competitive

Working Hours: Full Time 37.5 Hours / Part Time - Job Share, considered dependant on applicant.

Contract Type: Permanent

Role Overview:

The Primary Care Network (PCN) Business Manager is responsible for overseeing the operational and business functions within the PCN, ensuring effective service delivery and strategic development. This role requires someone who can balance administrative duties with strategic thinking, working closely with clinical and operational teams to ensure that the PCN delivers high-quality care while maintaining efficient business practices.

Key Responsibilities:

Operational Management:

o Lead on the day-to-day operational management of the PCN, ensuring the smooth and efficient running of services.

o Monitor and manage budgets and financial performance across the PCN, ensuring that services are delivered within budget and resources are effectively allocated.

o Implement and monitor performance management systems, ensuring that key performance indicators (KPIs) are met.

o Ensure that all business-related administrative functions (e.g., payroll, finance reporting, contract management) are carried out in an efficient and compliant manner.

Strategic Planning and Development:

o Contribute to the strategic planning of the PCN, identifying areas for growth, efficiency improvements, and innovation.

o Work with the Clinical Director and other key stakeholders to implement operational strategies and objectives that align with the overall vision of the PCN.

o Support the PCN in the delivery of service redesigns and integration of services across practices and partners.

Stakeholder Engagement:

o Act as the key point of contact between the PCN and external stakeholders, including NHS commissioners, local authorities, and third-party providers.

o Facilitate and coordinate communication between member practices, ensuring collaboration and sharing of best practices.

o Represent the PCN in external meetings and liaise with partners as required.

Compliance and Governance:

o Ensure that the PCN complies with all regulatory, contractual, and legal requirements.

o Implement and monitor policies and procedures to ensure high standards of governance across the network.

o Lead on risk management and health and safety within the PCN.

Human Resource Management in conjunction with Our Health Partnership:

o Oversee the recruitment, training, and development of PCN staff, ensuring that staff have the necessary skills and knowledge to carry out their roles effectively.

o Manage HR-related functions such as appraisals, performance management, and employee relations.

o Develop and maintain effective working relationships with all staff within the PCN, promoting a positive work culture.

Business Development and Innovation:

o Explore opportunities for new services, contracts, and funding streams.

o Manage projects to improve service delivery, increase efficiency, and enhance patient outcomes.

Person Specification

Personal Attributes

Essential

• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment.
• Proactive and solution-focused, with a strong problem-solving mindset.
• A commitment to continuous professional development.

Qualifications

Essential

• A relevant degree or professional qualification in business management, health management, or a related field.
• A business or management qualification (e.g., MBA, Level 5 Management qualification, or equivalent).
• Proven experience in a business management role within the healthcare sector, ideally within a Primary Care or NHS setting.
• Experience in financial management, including budget setting, monitoring, and reporting.
• Demonstrable experience in managing teams and staff in a healthcare environment.
• Strong track record in project management and service development.
• Proven experience in stakeholder engagement and working with external partners.
• Excellent understanding of NHS structures, policies, and procedures.
• Strong financial acumen with experience managing budgets and forecasting.
• Good knowledge of relevant legislation, compliance standards, and governance requirements within healthcare.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
• Ability to work independently, prioritise tasks, and manage multiple responsibilities effectively.
• High level of IT literacy, including proficiency in Microsoft Office and other relevant healthcare management software.

Desirable

• Membership of a professional management body such as the Institute of Healthcare Management (IHM) or Chartered Management Institute (CMI).
• Experience of working within a PCN or multi-practice setting.
• Experience of working with GP practices, clinical teams, and healthcare providers.
• Knowledge of NHS contract management and funding systems, including the Primary Care Network DES (Direct Enhanced Service).
• Experience with project management software or systems used in healthcare settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandy Health Centre

Address

Sandy Health Centre

Northcroft

Sandy

Bedfordshire

SG19 1JQ

Employer's website

https://sandyhealthcentre.nhs.uk/ (Opens in a new tab)