Job summary
An exciting opportunity has arisen for the role of Business Manager at Forrest Medical Centre. The list size is approximately 13,000 patients. This is a part time role with the opportunity to work over 4/5 days. The post is for 25 - 30 hours per week.
The partners are forward-thinking and looking for an exceptional leader with strong business management skills, particularly in strategic management, human resources HR, project management, public relations, financial planning, income generation and budgeting.
The successful candidate will need to be able to work collaboratively with practice manager and the partners, as a group and individually, to develop and implement strategies.
We are looking for a confident and resilient individual with excellent communication skills. It is essential that the new manager can ensure that the practice continues to run smoothly, exploring opportunities for collaborative working and income generation.
We are open to change and looking to develop future systems and services, in addition to those already offered that support excellent patient care and continued financial viability.
Previous NHS experience is essential; primary care management experience is desirable. Those without primary care experience will need to demonstrate transferable knowledge and skills.
For more information, including arranging a practice visit, or to apply for this post, please send your CV with a covering letter to morag.tidman@nhs.net.
Planned interview date w/c 15/12/25
Main duties of the job
The partners are looking for an
excellent team player and motivator, working with the partners and the wider
practice team, including the Practice Manager. They will
also work collaboratively with the Primary Care Network (PCN), exploring
opportunities.
The focus will be on future stability and managing
growth and they will have awareness and manage the current opportunities and threats for
health service providers. The practice and partnership are open to change and
looking to develop future systems that support excellent patient care.
About us
The Partners have roles in
the local Integrated Care System, Primary Care Network, NHS England and Warwick
Medical School.
The practice is
a member of Go West Primary Care Network (PCN) which comprises of six practices.
Their aims include providing high
quality patient centred healthcare and working with local partners to ensure
sustainability for local health services for the future. The practice is also a
member of Coventry and Rugby GP Alliance.
The health and wellbeing of staff and patients is always the main priority, and the partnership is continuously looking at ways of improving both the patient care provided and staff morale. The practice organises an annual charity challenge, often in the form of a sponsored trek, plus multiple social events, open to all staff throughout the year.
The practice is an experienced training practice
and provides training and development for medical students, doctors at all
stages of their training and other allied health professionals.
The team includes 6 salaried GPs, a comprehensive nursing
team with an ANP, practice nurses and health care assistants. The practice also
benefits from close working with other allied health professionals including clinical pharmacists, musculoskeletal practitioners, an occupational therapist, mental
health support workers and social prescribers. In addition, the practice has an
experienced and skilled reception and administration team.
Job description
Job responsibilities
Job purpose
The focus of the role is
strategic planning and future proofing, which will include overseeing the
management of the practice, optimising efficiency, and financial performance.
Ensuring the practice achieves its long-term strategic objectives in a safe
and effective working environment.
Through innovative ways of
working, and along with the Management Team promote, continuous improvement,
confidentiality, service delivery, learning and development, profitability and
ensure the practice complies with all statutory (including CQC) regulations.
Also explore all opportunities for collaborative working including engagement
with the PCN and ICB.
Primary responsibilities
The following are the core
responsibilities of the Business Manager. There may be, on occasion, a
requirement to carry out other tasks. This will depend on factors such as
workload and staffing levels.
The Business Manager is
responsible for:
- Supporting the Practice Manager in the functional
management of clinical and administrative staff.
- Maintaining and ensuring compliance with HR
legislation
- Reviewing staffing levels in
line with the practice joint working policy where required.
- Manage the financial elements
of the practice, including budgets, bank accounts, petty cash, payroll, payments,
and receipts. This also includes Primary Care Network (PCN) income and
expenditure, ensuring financial and contractual scrutiny is given on all
transactions and activity
- Ensuring the practice explores
all opportunities to maximise income and reduce expenditure in collaboration
with the partners/practice manager implementing these opportunities where
appropriate which may include streamlining processes over both sites.
- Briefing partners, when
required, on all financial and strategic matters, including forecasting and
future sustainability.
- Working with the team to reach QoF (Quality and
Outcomes) targets, Enhanced Services and all other quality incentive schemes
signed up to by the practice.
- PCN working with the
practices clinical lead/director, Practice Manager and PCN Manager to ensure
that the practice team are kept up to date on PCN activities, future and
recruitment opportunities. Attend PCN meetings and briefing the partnership
when required
- The practice lead for the
development of the practice building ensuring it is are fit for purpose and in line with NHS
estates policy and are utilised effectively for delivering clinical care and
support functions. Supporting the management of the estates and facilities,
including health and safety aspects such as risk assessments and mandatory
training
- Leading and coordinating all
projects within the practice, including 6-month review plan (this could
include developing the PCN, the further development of the practice,
planning, risk-assessing and staffing reviews)
-
Coordinating the compilation and review of practice reports,
including the practice development plan (PDP), business development plan, and
business continuity plan. Exploring
examples of good practice to influence the planning of the practices
priorities which may include writing business cases and service level
agreements
- Ensuring ongoing practice CQC
compliance. Managing the process by which the practice maintains registration
under the CQC. Working with the team and partners in preparation for CQC
inspections
- Developing and coordinating an effective
communication strategy (internal and external)
- Ensuring the practice maintains
compliance with its NHS contractual obligations
- Provide support to the partners
and the partnership to ensure excellent team-working and a sound legal
framework, including the recruitment of new partners, organisation of
awaydays, and planning meetings.
- Chair and oversee effective business meetings. Also ensure the
practice has effective practice, departmental and clinical meetings etc with clear agendas, minutes, and
action plans
Secondary responsibilities
In addition to the primary responsibilities, the Business Manager
may be requested to:
-
Deputise for the Partners
at internal and external meetings.
-
Deputise for the Practice
Manager when required.
-
Act as the primary point
of contact for NHS(E), ICB, community services, suppliers and other external
stakeholders
-
Partake in audit as
requested by the audit lead
Personal development
The postholder
will be expected to:
Manage
their own time effectively, and
plan
and meet personal and practice targets
Manage their own
personal development through reflection and feedback from Partners
and colleagues
Ensure that personal training needs are
identified and met
Other terms
Probationary period
There will be a six-month period of
mutual assessment, during which time the period of notice will be one month for both the surgery and the candidate.
Notice period
Once the probationary period has been
completed, there will be a three-month
period of notice on either side to terminate the employment.
Annual leave and Continued
Professional Development
Annual leave entitlement will be six weeks plus statutory public holidays pro rata for part time working. Time off to attend
relevant training courses and updates will be approved in advance
with the agreement
of the partners.
Hours of work
This is a senior salaried role. This is a part time role for *25/30 hrs
per week, (opportunities to work four/five days per week are available, specific
days/working pattern to be agreed by the partners, prior to starting), although
the postholder is expected to work flexibly to fulfil the duties of the role.
Pension scheme
Entrance into the NHS Pension Scheme is
automatic unless the postholder selects to opt out of the scheme.
This is a contributory scheme by both employee and employer. There is no
alternative scheme available, unless you have retired from the NHS Pension Scheme, in which case you can
join an alternative provider.
Salary
The salary,
depending on skills and experience, will be in the region of £55,000 - £60,000 (FTE pro rata) per
annum.
Job description
Job responsibilities
Job purpose
The focus of the role is
strategic planning and future proofing, which will include overseeing the
management of the practice, optimising efficiency, and financial performance.
Ensuring the practice achieves its long-term strategic objectives in a safe
and effective working environment.
Through innovative ways of
working, and along with the Management Team promote, continuous improvement,
confidentiality, service delivery, learning and development, profitability and
ensure the practice complies with all statutory (including CQC) regulations.
Also explore all opportunities for collaborative working including engagement
with the PCN and ICB.
Primary responsibilities
The following are the core
responsibilities of the Business Manager. There may be, on occasion, a
requirement to carry out other tasks. This will depend on factors such as
workload and staffing levels.
The Business Manager is
responsible for:
- Supporting the Practice Manager in the functional
management of clinical and administrative staff.
- Maintaining and ensuring compliance with HR
legislation
- Reviewing staffing levels in
line with the practice joint working policy where required.
- Manage the financial elements
of the practice, including budgets, bank accounts, petty cash, payroll, payments,
and receipts. This also includes Primary Care Network (PCN) income and
expenditure, ensuring financial and contractual scrutiny is given on all
transactions and activity
- Ensuring the practice explores
all opportunities to maximise income and reduce expenditure in collaboration
with the partners/practice manager implementing these opportunities where
appropriate which may include streamlining processes over both sites.
- Briefing partners, when
required, on all financial and strategic matters, including forecasting and
future sustainability.
- Working with the team to reach QoF (Quality and
Outcomes) targets, Enhanced Services and all other quality incentive schemes
signed up to by the practice.
- PCN working with the
practices clinical lead/director, Practice Manager and PCN Manager to ensure
that the practice team are kept up to date on PCN activities, future and
recruitment opportunities. Attend PCN meetings and briefing the partnership
when required
- The practice lead for the
development of the practice building ensuring it is are fit for purpose and in line with NHS
estates policy and are utilised effectively for delivering clinical care and
support functions. Supporting the management of the estates and facilities,
including health and safety aspects such as risk assessments and mandatory
training
- Leading and coordinating all
projects within the practice, including 6-month review plan (this could
include developing the PCN, the further development of the practice,
planning, risk-assessing and staffing reviews)
-
Coordinating the compilation and review of practice reports,
including the practice development plan (PDP), business development plan, and
business continuity plan. Exploring
examples of good practice to influence the planning of the practices
priorities which may include writing business cases and service level
agreements
- Ensuring ongoing practice CQC
compliance. Managing the process by which the practice maintains registration
under the CQC. Working with the team and partners in preparation for CQC
inspections
- Developing and coordinating an effective
communication strategy (internal and external)
- Ensuring the practice maintains
compliance with its NHS contractual obligations
- Provide support to the partners
and the partnership to ensure excellent team-working and a sound legal
framework, including the recruitment of new partners, organisation of
awaydays, and planning meetings.
- Chair and oversee effective business meetings. Also ensure the
practice has effective practice, departmental and clinical meetings etc with clear agendas, minutes, and
action plans
Secondary responsibilities
In addition to the primary responsibilities, the Business Manager
may be requested to:
-
Deputise for the Partners
at internal and external meetings.
-
Deputise for the Practice
Manager when required.
-
Act as the primary point
of contact for NHS(E), ICB, community services, suppliers and other external
stakeholders
-
Partake in audit as
requested by the audit lead
Personal development
The postholder
will be expected to:
Manage
their own time effectively, and
plan
and meet personal and practice targets
Manage their own
personal development through reflection and feedback from Partners
and colleagues
Ensure that personal training needs are
identified and met
Other terms
Probationary period
There will be a six-month period of
mutual assessment, during which time the period of notice will be one month for both the surgery and the candidate.
Notice period
Once the probationary period has been
completed, there will be a three-month
period of notice on either side to terminate the employment.
Annual leave and Continued
Professional Development
Annual leave entitlement will be six weeks plus statutory public holidays pro rata for part time working. Time off to attend
relevant training courses and updates will be approved in advance
with the agreement
of the partners.
Hours of work
This is a senior salaried role. This is a part time role for *25/30 hrs
per week, (opportunities to work four/five days per week are available, specific
days/working pattern to be agreed by the partners, prior to starting), although
the postholder is expected to work flexibly to fulfil the duties of the role.
Pension scheme
Entrance into the NHS Pension Scheme is
automatic unless the postholder selects to opt out of the scheme.
This is a contributory scheme by both employee and employer. There is no
alternative scheme available, unless you have retired from the NHS Pension Scheme, in which case you can
join an alternative provider.
Salary
The salary,
depending on skills and experience, will be in the region of £55,000 - £60,000 (FTE pro rata) per
annum.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing and working with accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting.
- Experienced in chairing effective meetings
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, producing business cases and/or bids
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- Primary care qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem-solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Desirable
- Experience of EMIS or System One
Personal qualities and other requirements
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident and resilient
- Ability to drive and deliver change effectively
- Flexibility to work outside core office hours
- Disclosure and Barring Service (DBS) check
- Two professional referees
- Maintain confidentiality at all times
Desirable
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing and working with accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting.
- Experienced in chairing effective meetings
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects, producing business cases and/or bids
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- Primary care qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem-solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Desirable
- Experience of EMIS or System One
Personal qualities and other requirements
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident and resilient
- Ability to drive and deliver change effectively
- Flexibility to work outside core office hours
- Disclosure and Barring Service (DBS) check
- Two professional referees
- Maintain confidentiality at all times
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
