Patient Advisor

Job summary

We are looking for a new Patient Advisor to work within our busy GP Surgery. This is a part time position for 26.5 hours per week. Working days will be Monday, 8.30- 6.00 Tuesday, 8.30 - 6.30 and Friday 8.30 - 6.30

We will be interviewing w/c 23rd June 2025

Main duties of the job

Main duties of the job / job description -

Deal with patient enquiries, on the phone and face to face, making appointments as necessary

Signpost calls to various internal/external roles within the PCN, be confident in your ability to signpost (with appropriate training)

Carry out requests for repeat prescriptions.

Complete the appropriate paperwork for all new patient registrations ensuring that all information is clear and accurate to prevent delays in registering.

Follow the procedures for opening and closing the surgery.

Assist with tasks such as assigning electronic results to GPs, monitoring them and actioning any requests made by the GPs within appropriate timescales.

Check the Surgery email on a regular basis to ensure any requests are quickly picked up and actioned accordingly.

Incoming post to be opened and scanned/filed into patient computer records using the DOCMAN system.

Register patients for on-line appointment bookings.

To undertake any other tasks/duties as determined by the Doctors or Practice Manager in accordance with this grade of post.

This job description is an outline only and may be amended from time to time to take account of changing circumstances in the surgery, following discussion with the post holder.

About us

We have a friendly team at Forrest Medical Centre whom are all committed to providing a high standard of service and clinical care to our patients. We have approx. 13,000 patients registered currently and are a high achieving QOF practice. We are proud of our GMST Training status and actively encourage learning throughout both our non-clinical and clinical team members. We are a well-established, forward thinking, dynamic team with an excellent reputation locally and we enjoy the luxury of our purpose built facilities within our surgery in Canley. We are part of the Go West PCN with 5 other surgeries in the area. More information about us can be found on our website (www.fmcgp.co.uk) PLEASE NOTE - IF YOU ARE A PATIENT OF FORREST MEDICAL CENTRE AND ARE SUCCESSFUL WITH THE ROLE, YOU WILL NEED TO FIND ANOTHER SURGERY TO BE REGISTERED AT.