Job summary
We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.
Main duties of the job
Key responsibilities
The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
2. Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.
3. Handling Patient Queries: Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.
4. Patient Registration and Data Entry:Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system.
5. Maintaining Office Organisation: Ensure the reception area is tidy and welcoming.
6. Supporting the Clinical Team: Communicate with clinicians and other medical staff regarding patient needs.
7.Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary
8.Maintaining a Calm and Professional Demeanour: Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.
About us
Our GP Practice is based at Northgate Health Centre with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.
Details
Date posted
07 July 2025
Pay scheme
Other
Salary
£13.16 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0914-25-0006
Job locations
NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)
15 MARKET STREET
OXFORD
OX1 3EF
Employer details
Employer name
NORTHGATE HEALTH CENTRE
Address
NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)
15 MARKET STREET
OXFORD
OX1 3EF
Employer's website
https://www.northgatehealthcentre.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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