Job responsibilities
To provide an efficient audio,
copy typing and word processing service for GPs and Health Professionals as
required. This includes the typing of letters, reports, patient referrals, etc.
in an accurate and quality manner.
To make appointments, bookings
and admissions as required.
To establish and maintain filing
and administrative systems so that written or computer information is easily
accessible and secure.
To retrieve medical records and
assist the completion of medical/insurance records.
File patient records and
correspondence in patient medical records.
To maintain the computer clinic
system in an accurate and secure manner.
To assist with the gathering of
statistics and information when required.
To provide appropriate clerical
and administrative duties in line with the e-referral system or any other
designated referral management system.
To provide cover for members of
the secretarial team during periods of sickness and annual leave.
To provide admin cover when necessary
The duties and
responsibilities to be undertaken by members of the Practice administration
team may include any or all of the items in the above list. Duties
including those not on the list which are delegated from time to time, may be
varied under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing
levels
Confidentiality:
In the course of seeking
treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential
Information relating to
patients, carers, colleagues, other healthcare workers or the business of the
Practice may only be divulged to authorised persons in accordance with the
Practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
Using personal security systems
within the workplace according to Practice guidelines
Identifying the risks involved
in work activities and undertaking such activities in a way that manages those
risks
Making effective use of training
to update knowledge and skills
Using appropriate infection
control procedures, maintaining work areas in a tidy and safe way and free from
hazards
Reporting potential risks
through the appropriate systems
Equality and Diversity:
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises
the importance of peoples rights, interpreting them in a way that is consistent
with Practice procedures and policies, and current legislation
Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
Development:
The post-holder will participate
in any training or development implemented by the Practice as part of this
employment, such training to include:
Participation in an annual
individual performance review, including taking responsibility for maintaining
a record of own personal and/or professional development
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work
Quality:
The post-holder will strive to
maintain quality within the Practice, and will:
Alert other team members to
issues of quality and risk
Assess own performance and take
accountability for own actions, either directly or under supervision
Contribute to the effectiveness
of the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance
Work effectively with
individuals in other agencies to meet patients needs
Effectively manage own time,
workload and resource
Communication:
The post-holder should recognise
the importance of effective communication within the team and will strive to:
Communicate effectively with
other team members
Communicate effectively with
patients and carers
Recognise peoples needs for
alternative methods of communication and respond accordingly