Medical Secretary

Job description

Job responsibilities

Main Duties and Responsibilities

Providing accurate and efficient audio and copy typing services, including letters, reports and referrals.

Processing referrals and advice & guidance requests through the e-Referral Service (ERS), including urgent two-week-wait cancer referrals, and managing rejected referrals appropriately.

Supporting the achievement of Quality and Outcomes Framework targets and accurate clinical coding.

Monitoring and managing the secretary mailbox, responding to emails.

Liaising with hospitals, community services, outside agencies, and patients to coordinate effective communication and follow-up.

Handling Subject Access Requests (SARs) and supporting the completion of medical and insurance reports.

Receive and record requests from patients and other external companies, such as solicitors and insurance providers for patient medical records and reports.

Complete patient Subject Access Requests within our legal timeframe, ensuring any sensitive data is redacted and then send the medical records to the patient via secure email.

Comply with relevant GDPR, data protection and all other Practice policies and procedures at all times.

Meetings

It will be necessary to attend and contribute to various Practice meetings as requested. The only reason for not attending will be annual leave or sick leave.

Training and personal development

Training requirements will be monitored by yearly appraisal and will be in accordance with practice requirements. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments.

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

SPECIAL REQUIREMENTS OF THE POST

Have excellent IT skills including the use of MS Word, Excel, Outlook & SystmOne

Be forward thinking, proactive and methodical approach, with excellent attention to detail.

Must understand the importance of confidentiality and data protection when handling patient sensitive data.

Ability to self-motivate, organise and prioritise workload.

Excellent communication skills.

Participate in any training and administrative team meetings when required.

ALL PRACTICE STAFF SHOULD BE AWARE OF THEIR RESPONSIBILITIES UNDER THE HEALTH AND SAFETY AT WORK ACT 1974.

THIS JOB DESCRIPTION WILL BE SUBJECT TO PERIODIC REVIEW AND AMENDMENT IN CONSULTATION WITH THE POST HOLDER.

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English & Maths

Desirable

• Medical Terminology Qualification
• Administrative Qualifications

Experience

Essential

• Previous experience of working in GP Practice.
• Good use of IT.

Desirable

• Experienced user of SystmOne & E-Referral.
• Knowledge of GDPR Rules and regulations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St James Medical Practice

Address

St. James Medical Centre

Edward Benefer Way

King's Lynn

Norfolk

PE30 2FQ

Employer's website

https://www.stjamesmp.co.uk/ (Opens in a new tab)