Prescriptions Clerk

Job description

Job responsibilities

Job responsibilities

• Work with our GP's to provide a responsive repeat prescription service.
• Deliver the technical and physical aspects of prescription preparations to ensure safe prescribing of medicines.
• Deliver an efficient prescription service and ensure service target are met and errors minimised.
• Comply with legal and professional requirements and accepted guidance with safe systems of work for re-authorising repeat prescriptions.
• Liaise with Pharmacies on the supply of prescribed medicines, alerting clinicians on any supply issues and forwarding information on alternatives available.
• Expedite urgent prescriptions to maintain a safe and responsive service to patients.
• Respond to enquiries from patients, carers, allied health professionals and secondary care in a courteous timely and efficient manner by telephone, letter, email or face to face and maintain precise records of communications.
• Provide an efficient administration service as part of a team to ensure the smooth running of the prescription service.
• Ensure patient information is kept up to date, secure and confidential. Maintaining accurate patient data in accordance with reporting requirements.
• Bring any queries to the attention of the relevant prescriber or duty doctor, including over usage and review dates not adhered to.
• On the GP's instruction inactivate medicines that have never been used or have not been issued for a specified time, maintaining accurate and up to date medical data.
• Liaise and build good relationships with internal and external pharmacy services as necessary to resolve queries and enable the prescription service.
• Escalate any problems to your line manager that you may need support with.
• Provide cover for other members of your team during periods of sickness or annual leave, remaining flexible and responsive to the needs of the business.
• Undertake training as required to support a safe and efficient service.

Person Specification

Qualifications

Essential

• Good IT Skills
• Reliable, trustworthy and conscientious.
• Polite and good mannered.
• Smart and well presented.
• Enthusiastic & self-starter.
• Excellent attention to detail.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Problem solving skills.
• Ability to work unsupervised.
• Ability to manage time and workload.
• Ability to multitask.
• Ability to work under pressure with a professional and effective approach.
• Able to work within a multi-skilled team.
• Ability to concentrate for extended periods of time.
• Ability to maintain confidentiality.
• Willingness to work additional hours to support other staff.
• Ability to manage time and workload.

Desirable

• Previous knowledge of SystmOne
• Previous experience as a Prescription Clerk/community Pharmacy role.
• Flexible approach to duties and working pattern.
• Able to show a proactive approach to deliver an excellent service.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Previous Experience working within a pharmacy/dispensary or prescription clerk role.

Desirable

• Able to use SystmOne
• Previous General Practice experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St James Medical Practice

Address

St. James Medical Centre

Edward Benefer Way

King's Lynn

Norfolk

PE30 2FQ

Employer's website

https://www.stjamesmp.co.uk/ (Opens in a new tab)