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Churchmere Medical Group

Patient Services Advisor

Information:

This job is now closed

Job summary

As a Patient Services Advisor at Churchmere Medical Group, youre able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way

Main duties of the job

You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Are you a confident and customer-focused administrator, whos passionate about great customer service? Then you could be just who were looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.

Benefits:

At Churchmere Medical Group as well as an excellent remuneration package we offer several excellent benefits including:

  • 5 weeks holiday
  • A generous employer pension contribution via the NHS pension scheme
  • Access to a range of learning and development opportunities designed to support your ongoing progression
  • Discounts at 100s of high street and online stores
  • Employee assistance programme
  • Cycle to work scheme for those wanting a greener commute
  • Private Health Scheme available

Details

Date posted

21 February 2025

Pay scheme

Other

Salary

£12.30 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0901-25-0000

Job locations

Trimpley Street

Ellesmere

Shropshire

SY12 9BQ


Clayton Health Centre

Pauls Moss

Whitchurch

Shropshire

SY13 1FQ


Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Clinically code data on EMIS.

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general tasks as requested.

Complete opening and closing procedures.

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Clinically code data on EMIS.

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general tasks as requested.

Complete opening and closing procedures.

Person Specification

Experience

Essential

  • None

Desirable

  • Experience of working in primary or secondary care
  • Experience of working in a GP practice

Qualifications

Essential

  • None

Desirable

  • GCSE grade A to C in English and Maths or equivalent
Person Specification

Experience

Essential

  • None

Desirable

  • Experience of working in primary or secondary care
  • Experience of working in a GP practice

Qualifications

Essential

  • None

Desirable

  • GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 9BQ


Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 9BQ


Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Manager

Olivia Barker

olivia.barker6@nhs.net

01691242222

Details

Date posted

21 February 2025

Pay scheme

Other

Salary

£12.30 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0901-25-0000

Job locations

Trimpley Street

Ellesmere

Shropshire

SY12 9BQ


Clayton Health Centre

Pauls Moss

Whitchurch

Shropshire

SY13 1FQ


Supporting documents

Privacy notice

Churchmere Medical Group's privacy notice (opens in a new tab)