Job summary
The Patient Pathway Supervisor
responsible for the administration team will manage the smooth day to day
running of the Administration departments and team. Ensuring that a high-quality
of administrative services are provided to our patients and all third parties.
The Supervisor will act as central point of contact for the administration team
on a daily basis.
Main duties of the job
The post holder will work
with the Patient Services Manager across all practice sites to develop, organise and manage the
day-to-day delivery of services to our patients.
In conjunction with the
Patient Services Manager, the post holder will implement agreed policies and
procedures and ensure that all Administrators are competent in their day-to-day
tasks. On a daily basis, the successful
candidate would also be expected to undertake the duties of the Administrators
as the business needs dictates.
About us
We are a forward thinking GP Practice
in a semi-rural location.
You will be part of a large team made
up of 7 GP Partners, 1 Managing Partner, 9 Salaried GP's, 2 Healthcare
Assistants, 11 Practice Nurses and one Mental Health Nurse Practitioner.
Our Non-clinical team is made up of
our Management Team, Dispensary, Patient Services Advisors, Performance Team
and Administration/Secretarial Team.
We also have a Medicines Management
team consisting of our Practice Pharmacist, Pharmacy Technicians, Prescriptions
Administrator and Medicines Management Administrators.
We are a social bunch at Churchmere
and we like to meet when we can, whether it be boat racing on the mere, walks
or celebrations!
We have a health and wellbeing group
on WhatsApp.
Job description
Job responsibilities
Essential skills
- Excellent communications skills, oral and written.
- Previous experience of leading and managing people in a fast-paced setting.
- A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
- Ability to build strong working relationships with your team.
- Ability to assertively manage difficult conversations with team members and patients.
- Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.
The successful post holder will be required to be work from 9am 5pm Monday to Friday but also be flexible to accommodate some evenings and Saturday mornings to assist with Extended Access supervision duties.
Responsibilities:
- On a day-to-day basis lead and manage the Administration team, providing support and motivation as required.
- In conjunction with the Patient Services manager prepare the team rotas to ensure that each health centre is adequately covered.
- Monitor the day to day workload of all administrators to ensure that the workload is being managed effectively and efficiently.
- Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events.
- Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated.
- Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially.
Administration Team Responsibilities:
- Processing incoming and outgoing mail
- Data entry of new and temporary registrations and relevant patient information
- Scanning of patient related documentation including attaching and coding scanned documents to patients healthcare records
- Processing of all DNA letters in accordance with current protocol
- Input data into the patients healthcare records as necessary.
- Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Manage all administrative queries as necessary.
- Carry out system searches as requested.
- To provide IT support to all members of practice staff
- Taking meeting minutes
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general administrative tasks as requested.
- Typing letters, reports, and associated documentation
- Process referrals to external agencies such as secondary care
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Read code data on EMIS web
Job description
Job responsibilities
Essential skills
- Excellent communications skills, oral and written.
- Previous experience of leading and managing people in a fast-paced setting.
- A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
- Ability to build strong working relationships with your team.
- Ability to assertively manage difficult conversations with team members and patients.
- Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.
The successful post holder will be required to be work from 9am 5pm Monday to Friday but also be flexible to accommodate some evenings and Saturday mornings to assist with Extended Access supervision duties.
Responsibilities:
- On a day-to-day basis lead and manage the Administration team, providing support and motivation as required.
- In conjunction with the Patient Services manager prepare the team rotas to ensure that each health centre is adequately covered.
- Monitor the day to day workload of all administrators to ensure that the workload is being managed effectively and efficiently.
- Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events.
- Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated.
- Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially.
Administration Team Responsibilities:
- Processing incoming and outgoing mail
- Data entry of new and temporary registrations and relevant patient information
- Scanning of patient related documentation including attaching and coding scanned documents to patients healthcare records
- Processing of all DNA letters in accordance with current protocol
- Input data into the patients healthcare records as necessary.
- Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Manage all administrative queries as necessary.
- Carry out system searches as requested.
- To provide IT support to all members of practice staff
- Taking meeting minutes
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general administrative tasks as requested.
- Typing letters, reports, and associated documentation
- Process referrals to external agencies such as secondary care
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Read code data on EMIS web
Person Specification
Experience
Essential
- Excellent communications skills, oral and written
- Previous experience of leading and managing people in a fast-paced patient service setting.
- A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
- Ability to build strong working relationships with your team.
- Ability to assertively manage difficult conversations with team members and patients.
- Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.
Desirable
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths or Equivalent
Person Specification
Experience
Essential
- Excellent communications skills, oral and written
- Previous experience of leading and managing people in a fast-paced patient service setting.
- A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
- Ability to build strong working relationships with your team.
- Ability to assertively manage difficult conversations with team members and patients.
- Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.
Desirable
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.