St Andrews Surgery

GP Receptionist/Administrator

The closing date is 21 February 2026

Job summary

The position is for 20 hours per week and to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that queries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Main duties of the job

Answering a high volume of calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Taking clear and concise notes of patient interactions, ensuring these are documented accurately.

Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.

After appropriate training, triage patient calls and online requests using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the most appropriate care.

Deal appropriately with instructions and queries from clinicians and other team members.

Building and maintaining strong relationships with all team members.

Action tasks via SystmOne from the workflow team efficiently and in a timely manner

Complete patient prescription requests

About us

The practice has 2 GP partners, 2 Salaried GP's, 2 Practice Nurses, 1 HCA. 1 Practice Manager, 1 Data Quality Lead, 1 Secretary, 8 Admin/Receptionists. In addition, we are a training practice and have trainee Doctors on rotation.

Date posted

29 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0900-26-0000

Job locations

215 Hessle Road

Hull

HU3 4BB

Job description

Job responsibilities

Working collaboratively with the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Maintaining and monitoring the Practice appointments system

Assisting patients with their requests face to face,telephone or email for appointments in line with the practice care navigation policy.

Process requests for repeat prescriptions in accordance with practice policy.

General office duties such as scanning and filing incoming and outgoing post.

Clinical Coding inline with the practice protocol and under the direction of the Data Quality & IT Officer/Practice Manager.

The employer will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The employee will participate in any training programme implemented by the practice as part of this employment, such training to include.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The employee will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Recognise peoples needs for alternative methods of communication and respond accordingly.