Job summary
HOURS PER WEEK 28
Monday- 7:45-18:00pm (60 minute unpaid lunch)
Tuesday - 7:45-12:30pm
Wednesday - DAY OFF
Thursday - 7:45-12:30pm
Friday - 7:45-18:00pm (60 minute unpaid lunch)
This role will involve working closely with the Practice team including members of the Primary Care Network Team to support them administratively to deliver and provide safe and effective patient care. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Main duties of the job
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
You will be the friendly first point of access for patients, guiding them through the various patient pathways.
You will need to be dynamic and organised, with the ability to understand the complexities of the Practice systems and the wider healthcare system.
You will be responsible for undertaking a wide range of duties including administrative tasks as directed.
The post holder will ensure excellent communication skills, good record keeping, and have experience providing excellent customer service skills.
About us
We are a large practice, we operate across 3 sites our main surgery Stanford Medical Centre, and 2 branch surgeries; The Islingword Road surgery and The Cockcroft surgery.
We have a large GP, Nursing and Administrative team.
GP Team: We have 9 GP partners and 3 salaried GP's
Nursing Team: We have 6 Nurses, a Health Care Assistant, Phlebotomist
Pharmacy Team: We have 2 Pharmacists and a pharmacy technician
Other Clinical staff: Mental Health Practitioner, 2 First Contact Practitioner's
Job description
Job responsibilities
Patient Care Coordinator Primary Responsibilities:
To act as a key point of communication between the Practice and GP Practices within the Primary Care Network and other healthcare organisations.
Working to the standards and founding principles set by the Practice.
Provide caring, un-biased and timely support to patients and other individuals accessing the Practice.
Input data into the patients healthcare record as necessary.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Maintaining and monitoring the practice appointment system.
Keeping patients informed of their appointments should they be delayed or cancelled. Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signposting - receive, assist and direct patients in accessing the appropriate service or healthcare professional.
Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on EMIS Web.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients healthcare records as necessary.
Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner.
Processing incoming mail and electronic mail as appropriate.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Maintaining the efficient patient records system, including filing and following requests.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.
Job description
Job responsibilities
Patient Care Coordinator Primary Responsibilities:
To act as a key point of communication between the Practice and GP Practices within the Primary Care Network and other healthcare organisations.
Working to the standards and founding principles set by the Practice.
Provide caring, un-biased and timely support to patients and other individuals accessing the Practice.
Input data into the patients healthcare record as necessary.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Maintaining and monitoring the practice appointment system.
Keeping patients informed of their appointments should they be delayed or cancelled. Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signposting - receive, assist and direct patients in accessing the appropriate service or healthcare professional.
Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on EMIS Web.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients healthcare records as necessary.
Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner.
Processing incoming mail and electronic mail as appropriate.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Maintaining the efficient patient records system, including filing and following requests.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Desirable
- Experience of working in a general practice setting
- Knowledge of medical terminology
- Experience working with healthcare professionals across the NHS Network
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Knowledge of Information Governance and Data Quality regulations and legislation
- EMIS Web
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Desirable
- Experience of working in a general practice setting
- Knowledge of medical terminology
- Experience working with healthcare professionals across the NHS Network
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Knowledge of Information Governance and Data Quality regulations and legislation
- EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
