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Overton Park Surgery

Medical Receptionist

The closing date is 19 September 2025

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Job summary

Overton Park Surgery is a thriving practice based in the heart of Cheltenham. We pride ourselves on being a good practice, responsive to patients which is shown in the comments we receive on our website and our CQC rating.

We are currently looking for a friendly, professional and organised part time Medical Receptionist to help with the smooth running of our Enhanced Access clinics at Overton Park Surgery on Saturday afternoons. The Enhanced Access clinics provide GP appointments to patients registered at GP Surgeries in Gloucestershire. The role involves some lone working.

This is an excellent opportunity for somebody with a passion for patient care.

Main duties of the job

Your role is to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.

MAIN RESPONSIBILITIES

Greeting patients when they arrive and assisting with enquiries and check ins

Assist our patients with queries and appointment bookings

Administrative tasks including securing the building at the start and end of clinics.

About us

Overton Park Surgery is a long established GP Practice based in central Cheltenham, having moved to the current location on Overton Park Road in 1991. We pride ourselves on being a supportive, friendly practice.

Our surgery consists of a large team of GPs, Practice Nurses and other healthcare professionals and administrative team all striving to provide an excellent service to patients at Overton Park Surgery.

The successful applicant would be working with GPs to provide a safe and effective service outside of the usual core hours of a GP Practice.

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£13 an hour Increases to £13.59 on successful completion of probation.

Contract

Permanent

Working pattern

Part-time

Reference number

A0896-25-0005

Job locations

Overton Park Road

Cheltenham

Gloucestershire

GL50 3BP


Job description

Job responsibilities

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointment system

b.Chaperone for clinical staff as requested

c.Signpost patients to the correct service

d.Initiating contact with and responding to, requests from patients, team members and external agencies

e.Manage all queries as necessary in an efficient manner

f.Maintain a clean, tidy, effective working area at all times

g.Monitor and maintain the reception area and notice boards

h.Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a.Scanning of patient related documentation and attaching scanned documents to patients healthcare records

b.Ad-hoc administrative work as required

c.Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointment system

b.Chaperone for clinical staff as requested

c.Signpost patients to the correct service

d.Initiating contact with and responding to, requests from patients, team members and external agencies

e.Manage all queries as necessary in an efficient manner

f.Maintain a clean, tidy, effective working area at all times

g.Monitor and maintain the reception area and notice boards

h.Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a.Scanning of patient related documentation and attaching scanned documents to patients healthcare records

b.Ad-hoc administrative work as required

c.Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent.
  • Experience of working with the general public.

Desirable

  • GCSE Mathematics and English grade 4 / C or above
  • AMSPAR Receptionists qualification
  • NVQ level 2 in Health & Social Care

Experience

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Flexible to work outside of core office hours
  • DBS check

Desirable

  • Experience in the use of TPP SystmOne
  • Experience of administrative duties
  • Experience of working in a health care setting
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent.
  • Experience of working with the general public.

Desirable

  • GCSE Mathematics and English grade 4 / C or above
  • AMSPAR Receptionists qualification
  • NVQ level 2 in Health & Social Care

Experience

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Flexible to work outside of core office hours
  • DBS check

Desirable

  • Experience in the use of TPP SystmOne
  • Experience of administrative duties
  • Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Overton Park Surgery

Address

Overton Park Road

Cheltenham

Gloucestershire

GL50 3BP


Employer's website

https://www.overtonparksurgery.com/ (Opens in a new tab)

Employer details

Employer name

Overton Park Surgery

Address

Overton Park Road

Cheltenham

Gloucestershire

GL50 3BP


Employer's website

https://www.overtonparksurgery.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office/Reception Manager

Beverley Pearce-Smith

overton.opsdirect@nhs.net

01242533821

Details

Date posted

02 September 2025

Pay scheme

Other

Salary

£13 an hour Increases to £13.59 on successful completion of probation.

Contract

Permanent

Working pattern

Part-time

Reference number

A0896-25-0005

Job locations

Overton Park Road

Cheltenham

Gloucestershire

GL50 3BP


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