Assistant Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of the Assistant Practice Manager. There may be a requirement to carry out other tasks which will be dependent upon factors such as workload and staffing levels:

• Supporting delivery of QOF, North West London and local Borough Service. This includes running clinical searches and dashboards to track performance against KPIs, training staff and fixing data quality issues in the practice's clinical system (SystmOne).
• Working alongside the Practice Manager to ensure the practice is compliant with CQC regulations through regular audits, risk assessments, updating policies and training staff.
• Assisting in the recruitment of new practice staff including interviews, on-boarding and staff training.
• Actively participating in weekly practice meetings and other staff meetings.
• Recording minutes of meetings and subsequent actions.
• Delivering and assisting with audits and reporting.
• Undertaking all mandatory training and induction programmes.
• Ensuring that all staff are compliant with mandatory training requirements.
• Being aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Attending a formal appraisal with the Practice Manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
• Supporting the Practice Manager in the day-to-day running of the practice and being flexible to the needs of the practice and the management team.

This is a new role that is expected to evolve depending on the needs of the practice and the skillset of the right candidate.

Person Specification

Experience

Essential

• -Experience of working with the general public
• -Experience of working in a healthcare setting
• -NHS or general practice experience
• -Experience of performance management
• -Experience of successfully developing and implementing projects
• -Understanding of Health and Safety requirements
• -Experience of chairing meetings, producing agendas and minutes

Desirable

• -Experience of working with multidisciplinary teams
• -HR understanding and experience
• -Experience of health and safety requirements and needs within a small business

Other requirements

Essential

• -Disclosure Barring Service (DBS) check

Qualifications

Essential

• -A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

Desirable

• -Leadership and/or management qualifications

Knowledge and skills

Essential

• -Excellent communication skills (written, oral and presenting)
• -Proven leadership skills
• -Competent in the use of MS Office and Outlook
• -Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• -Problem solver with the ability to process information accurately and effectively, interpreting data as required
• -Ability to use own initiative, discretion, and sensitivity
• -Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• -Ability to work as a team member and autonomously
• -Sensitive and empathetic
• -Effective time management
• -Good organisational skills
• -Ability to effectively utilise resources
• -Excellent time keeping
• -High levels of integrity and loyalty
• -Ability to network and build relationships
• -Flexible, cooperative and motivated
• -Confident, assertive and resilient
• -Ability to drive and deliver change effectively
• -Ability to use initiative and judgement
• -Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• -Understanding of safeguarding adults and children

Desirable

• -Clinical system (SystmOne) IT user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holland Park Surgery

Address

Kensington Central Library

12 Phillimore Walk

London

W8 7RX

Employer's website

https://www.hollandparksurgery.org.uk/ (Opens in a new tab)