Job summary
We are excited to be able to offer a Data Quality and IT Assistant role at Leeds City Medical Practice. This is a great opportunity for a 1st line technical support engineer or data analyst. You will be eligible for the NHS pension, up to 33 days holiday and access to an Employee Assistant Programme.
The postholder will work closely with the operations, business and nurse managers to maintain
and improve quality of data to ensure effective services are delivered. Ensuring
cohorts of patients are identified accurately to inform reports and audits to improve
patient care and maximise income streams.
The ideal candidate will demonstrate skills in Excel, with knowledge of maintaining hardware and software used in General Practice. Ensuring that team members have
access to correct software appropriate to their roles, offering a solutions
focused approach to support the team with IT problems and escalating issues
that cannot be solved locally to the Primary Care IT provider.
Note: the post may be closed early if suitable candidate found.
Main duties of the job
Updating SystmOne
Templates, for clinicians to ensure that recording of patient information is
consistent using the same Read Codes.
Develop templates, using Read Codes for the purpose of extracting
data for the use of audits.
Set up and maintain new users according to practice protocol, ensuring they have access to required applications: AccuRx, Smartcards, E-mail,
Windows, Lexacom, ICE to support their role.
Manage the clinical phone systems, including liaising with
external phone providers to ensure reliable service and timely resolution of
technical issues.
Ensure clinical systems are set up to comply with technical
requirements to enable accurate data extraction to maximise income. Facilitate
claims to ensure income streams from Local Enhanced Services and Directed Enhanced services are received, including stock
reconciliation (eg. PPA Claims).
Complete audits and searches to produce reports identifying
cohorts of patients requiring recalls for Chronic Disease.
Where appropriate, report IT faults to the helpdesk and follow-up
until resolved.
About us
We are a friendly GMS training practice in the Beeston area of Leeds, operating from two sites with a patient population over 19,000.
A large team consisting of over 50 staff.
SystmOne.
Full range of Enhanced Services delivered.
Member of the South and East GP Federation (SELGP).
The practice is a proactive member of Beeston and Middleton & Hunslet PCNs.
We are a democratic and supportive team. If you have any special interests to develop this would be supported and encouraged in the Practice. We have a diverse population of patients which makes work here stimulating and fulfilling.
Competitive salary depending on experience.
Informal visits are welcome: please contact our Business Manager, Guy Ovenden Tel: 0113 467 7649 or email: guy.ovenden@nhs.net Applications by 8th June 2025 - note the post may be closed early if suitable candidate found.
Job description
Job responsibilities
Data
Quality Administration
Updating SystmOne Templates, for clinicians to ensure that
recording of patient information is consistent using the same Read Codes
Develop templates, using Read Codes for the purpose of extracting
data for the use of audits
Ensure the efficient running of the practice medical records
system, completing adhoc searches, audits and recalls as required by the
doctors, nurses and manager
Ensure clinical systems are set up to comply with technical
requirements to enable accurate data extraction to maximise income. Facilitate
claims to ensure income streams from Local Enhanced Services
and Directed Enhanced services are received, including stock
reconciliation (eg. PPA Claims)
Identifying appropriate cohorts of patients for recalls for the practice
annual Flu Vaccination Programme
Complete audits and searches to produce reports identifying
cohorts of patients requiring recalls for Chronic Disease
Support the clinical staff in maintaining disease registers to
required Quality Outcome Frameworks
Design and manage complex clinical rotas, ensuring coverage of
supervision slots and fulfilment of specific clinical and operational
requirements.
Technology
Keep abreast of SystmOne changes and upgrades and inform
management as necessary
Support the Administration Department Team Leaders to resolve any
transmission issues with the electronic links
Set up and maintain new users according to practice protocol,
ensuring they have access to required applications: AccuRx, Smartcards, E-mail,
Windows, Lexacom, ICE to support their role
Provide SystmOne induction training when required to team members
appropriate to their role
Troubleshoot IT problems and identify solutions.
Where appropriate, report IT faults to the helpdesk and follow-up
until resolved
Manage the clinical phone systems, including liaising with
external phone providers to ensure reliable service and timely resolution of
technical issues.
This is not a comprehensive definition of the post. The post
holder will be expected to undertake any work that comes within the remit of
the posts purpose. The job description will be kept under review and may be
changed according to practice requirements. Discussion on any major changes
will be held with the post holder.
Job description
Job responsibilities
Data
Quality Administration
Updating SystmOne Templates, for clinicians to ensure that
recording of patient information is consistent using the same Read Codes
Develop templates, using Read Codes for the purpose of extracting
data for the use of audits
Ensure the efficient running of the practice medical records
system, completing adhoc searches, audits and recalls as required by the
doctors, nurses and manager
Ensure clinical systems are set up to comply with technical
requirements to enable accurate data extraction to maximise income. Facilitate
claims to ensure income streams from Local Enhanced Services
and Directed Enhanced services are received, including stock
reconciliation (eg. PPA Claims)
Identifying appropriate cohorts of patients for recalls for the practice
annual Flu Vaccination Programme
Complete audits and searches to produce reports identifying
cohorts of patients requiring recalls for Chronic Disease
Support the clinical staff in maintaining disease registers to
required Quality Outcome Frameworks
Design and manage complex clinical rotas, ensuring coverage of
supervision slots and fulfilment of specific clinical and operational
requirements.
Technology
Keep abreast of SystmOne changes and upgrades and inform
management as necessary
Support the Administration Department Team Leaders to resolve any
transmission issues with the electronic links
Set up and maintain new users according to practice protocol,
ensuring they have access to required applications: AccuRx, Smartcards, E-mail,
Windows, Lexacom, ICE to support their role
Provide SystmOne induction training when required to team members
appropriate to their role
Troubleshoot IT problems and identify solutions.
Where appropriate, report IT faults to the helpdesk and follow-up
until resolved
Manage the clinical phone systems, including liaising with
external phone providers to ensure reliable service and timely resolution of
technical issues.
This is not a comprehensive definition of the post. The post
holder will be expected to undertake any work that comes within the remit of
the posts purpose. The job description will be kept under review and may be
changed according to practice requirements. Discussion on any major changes
will be held with the post holder.
Person Specification
Experience
Essential
- GCSE standard.
- Ability to produce and analyse data for reporting using Excel.
- Previous experience in a similar position working for a health care provider.
- Advanced knowledge of IT systems and software programmes.
- Ability to communicate on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
- Ability to pull together comprehensive reports, data and letters.
- Negotiating, networking and persuasive skills.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to work without supervision, able to work on own initiative, organising and prioritising own workload and those of others when required to meet competing tight deadlines.
- A solutions focussed approach.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Professional, calm and efficient manner.
- Conscientious, dynamic and proactive team player, self-motivated, able to work on own with minimal supervision.
Desirable
- Knowledge of administrative procedures and project management.
- Knowledge of SystmOne or similar clinical system.
- Educated to NVQ /Degree level or equivalent.
- Advanced knowledge of Excel and Microsoft Office package.
Person Specification
Experience
Essential
- GCSE standard.
- Ability to produce and analyse data for reporting using Excel.
- Previous experience in a similar position working for a health care provider.
- Advanced knowledge of IT systems and software programmes.
- Ability to communicate on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
- Ability to pull together comprehensive reports, data and letters.
- Negotiating, networking and persuasive skills.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to work without supervision, able to work on own initiative, organising and prioritising own workload and those of others when required to meet competing tight deadlines.
- A solutions focussed approach.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Professional, calm and efficient manner.
- Conscientious, dynamic and proactive team player, self-motivated, able to work on own with minimal supervision.
Desirable
- Knowledge of administrative procedures and project management.
- Knowledge of SystmOne or similar clinical system.
- Educated to NVQ /Degree level or equivalent.
- Advanced knowledge of Excel and Microsoft Office package.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.