Receptionist/Care Navigator

Job summary

To be an integral part of the reception team, responsible for undertaking a wide range of administrative duties to support the clinical provision within the Practice. The responsibilities for this role will require a confident and polite person who will be comfortable working to multiple demands and priorities in a busy GP Practice.

Main duties of the job

Process and effectively navigate patients to the appropriate healthcare professional or service depending on the presenting condition

Answer incoming telephone calls, transferring calls or dealing with the callers requests appropriately

Book appointments as per practice protocol

Ensure that all messages for doctors are recorded and passed onto the relevant doctor

Respond to all queries and requests for assistance from patients and other visitors

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

Delivering an efficient and high quality front of house and reception service

Ensure reception and waiting areas are kept neat and tidy

Liaise with all members of staff, GPs and outside organisations

Complete mandatory training as required and attend PLT meetings

Process COA, New Registration & Pathology forms as specified

Tasks and emails

Complete opening and closing procedures as per practice policy

Other roles as required to maintain accurate patient information

About us

The Linden Medical Group is a four Partner practice, providing medical services to a patient list of approximately 16,500 patients in the Kettering area.