Job summary
We are seeking a motivated and friendly Admin/Receptionist to join our busy GP Practice team for 16 hours a week. In this varied role you will be first point of contact for patients, managing administration tasks, appointments, handling queries.
Strong communication skills, a positive attitude, and the ability to work in a fast paced environment are essential.
Main duties of the job
Coding - Accurately enter clinical information into patient records.
Scanning - Process and upload documents to electronic health records.
Emails -Manage practice inbox, respond to queries, and forward relevant messages.
Pathology Management - Review, file, and action test results as directed by clinicians.
Queries - Handle patient and staff queries efficiently and professionally.
Communication - Liaise with external organisations (e.g., hospitals, labs) and patients regarding appointments and referrals.
Appointment Booking - Schedule and manage patient appointments, ensuring smooth clinic flow.
Telephones - Answer and manage incoming calls, including triage and redirecting queries.
Prescriptions - Process repeat prescription requests and liaise with clinicians as necessary.
General Administrative Support - Assist with practice operations and tasks to ensure a high standard of service delivery.
About us
We are a friendly and welcoming3-partner GP practicebased in Layton, dedicated to delivering high-quality care to our patients. With a strong focus on teamwork and collaboration, we pride ourselves on fostering a supportive and inclusive environment for both our staff and patients. Our practice combines traditional values with innovative approaches to healthcare, ensuring we meet the diverse needs of our community. If youre passionate about patient care and thrive in a team-oriented setting, wed love for you to join our dedicated team
Job description
Job responsibilities
- Work in accordance with written protocols.
- Update and file relevant documentation appropriately in medical records.
- Maintain and update appropriate coding systems.
- Scan correspondence onto patients medical records and
ensure that coded entries are entered appropriately and accurately.
- To input clinical codes onto the EMIS system on
patients records and to inform relevant clinicians of any action required.
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Facilitate effective communication between patients,members of the primary health care team, secondary care and other associated healthcare agencies.
- Maintain the path lab system accurately.
- Action workflow tasks.
- Give patients access to online services as appropriate.
Registration of new patients to the practice.
- Action tasks set by clinicians via the clinical system and email.
Produce audits involving your working area when requested by the PM.
- Ensure smooth workflow of paperwork for the clinicians as per the practice protocol.
- Accurate recording of all patient-related information into the correct patient medical record.
- Ensure computerised medical records are kept to a good standard of presentation.
- Deal with telephone enquiries in a professional and efficient manner.
- Ensure the clinical team have relevant medical records/hospital letters, diagnostics reports etc. in order for them to conduct an effective consultation.
- Good communication skills and a calm manner. Be able to put
patients rapidly at their ease and give them the space and time to explain their needs.
- Identify potentially serious problems and bring those to the
immediate attentions of the correct clinician.
- Book appointments for patients using our web-based appointment system.
Note the arrival of Patients on our web-based appointment system.
- Accurate recording of all patient-related information into the correct patient medical record including visits and telephone conversations.
- Handling completed repeat prescriptions to patients and checking against recorded name and address.
- Deal with telephone enquiries in a professional and efficient manner.
- Taking receipt of samples and paperwork from patients and ensuring that the correct procedure is followed.
- Providing clerical assistance to Practice staff as required including word - data processing, filing, photocopying and scanning.
Ability to work within a team.
- Ability to communicate with people at all levels.
- Possess the ability to self-motivate, organise and prioritise own workload.
- To gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- At Layton Medical Centre we are committed to providing a safe and secure environment for all our patients, staff, and
visitors. As a medical receptionist, you play a crucial role in maintaining this environment by adhering to our safeguarding policies and promoting the safety and well-being of everyone in our facility.
Job description
Job responsibilities
- Work in accordance with written protocols.
- Update and file relevant documentation appropriately in medical records.
- Maintain and update appropriate coding systems.
- Scan correspondence onto patients medical records and
ensure that coded entries are entered appropriately and accurately.
- To input clinical codes onto the EMIS system on
patients records and to inform relevant clinicians of any action required.
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Facilitate effective communication between patients,members of the primary health care team, secondary care and other associated healthcare agencies.
- Maintain the path lab system accurately.
- Action workflow tasks.
- Give patients access to online services as appropriate.
Registration of new patients to the practice.
- Action tasks set by clinicians via the clinical system and email.
Produce audits involving your working area when requested by the PM.
- Ensure smooth workflow of paperwork for the clinicians as per the practice protocol.
- Accurate recording of all patient-related information into the correct patient medical record.
- Ensure computerised medical records are kept to a good standard of presentation.
- Deal with telephone enquiries in a professional and efficient manner.
- Ensure the clinical team have relevant medical records/hospital letters, diagnostics reports etc. in order for them to conduct an effective consultation.
- Good communication skills and a calm manner. Be able to put
patients rapidly at their ease and give them the space and time to explain their needs.
- Identify potentially serious problems and bring those to the
immediate attentions of the correct clinician.
- Book appointments for patients using our web-based appointment system.
Note the arrival of Patients on our web-based appointment system.
- Accurate recording of all patient-related information into the correct patient medical record including visits and telephone conversations.
- Handling completed repeat prescriptions to patients and checking against recorded name and address.
- Deal with telephone enquiries in a professional and efficient manner.
- Taking receipt of samples and paperwork from patients and ensuring that the correct procedure is followed.
- Providing clerical assistance to Practice staff as required including word - data processing, filing, photocopying and scanning.
Ability to work within a team.
- Ability to communicate with people at all levels.
- Possess the ability to self-motivate, organise and prioritise own workload.
- To gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- At Layton Medical Centre we are committed to providing a safe and secure environment for all our patients, staff, and
visitors. As a medical receptionist, you play a crucial role in maintaining this environment by adhering to our safeguarding policies and promoting the safety and well-being of everyone in our facility.
Person Specification
Qualifications
Essential
- Good standard of education or experience.
Experience
Essential
- Clerical/office experience
Desirable
- Experience working in a GP Practice.
- Knowledge of coding.
- Knowledge of scanning.
Person Specification
Qualifications
Essential
- Good standard of education or experience.
Experience
Essential
- Clerical/office experience
Desirable
- Experience working in a GP Practice.
- Knowledge of coding.
- Knowledge of scanning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
