Job summary
Barton Family Practice is looking for additional enthusiastic medical receptionist to join our friendly, supportive, well-organised, forward thinking Practice team. We are a semi-rural practice on the edge of the Peak District situated in the pleasant village of Barton under Needwood, with excellent road and rail connections to the Midlands and beyond. We provide high quality care, and our patient-focus is reflected in our excellent patient satisfaction rates, high QOF achievement and Good CQC rating.
Purpose built premises with District Nurses, Physiotherapy, Podiatry, Health Visitors and CBT therapists on site
7200 patients
Training and research practice
4 Partners (3 WTE), Clinical Pharmacist, Nurse Practitioner, 2 Nurses, Nurse Associate, HCA, and Phlebotomist
Well organised reception and Admin team
EMIS Web, AccuRx, DOCMAN 10 and workflow management
Chronic disease clinics, minor surgery, and contraceptive implants
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Dealing with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required.Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor.Action repeat prescription requests and ensure that they are ready within (2 working days) & forwarded to the correct pharmacy. Accurate recording ofpatient information on to the computer as required. Dealing withPatient notes and correspondence in a timely manner.
About us
Barton Family Practice is a real friendly team whose aim is to deliver the best patient care for each individual patient. Being a good team player is a vital part of our receptionist role. You will be well supported by colleagues and will find this busy role rewarding and demanding, learning many new skills to give you job satisfaction.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to maintain accurate patient records.
The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with patients
- The post holder will be the first point of contact for patients at the practice. The role is varied and includes face to face work with the public and administration duties. The post holder will need to have a clear understanding of customer care and be able to work as part of our friendly team.
Job description
Job responsibilities
Barton
Family Practice
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST part time hours
REPORTS TO: PRACTICE MANAGER
Hourly rate of pay £12.21 per hour
Covering Monday to Friday Surgery
hours 08:00 until 18:30 Monday to Friday.
Shift patterns to be agreed.
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to
maintain accurate patient records.
The
post holder will form part of the multidisciplinary team providing high quality
care for patients of the practice. The role of Receptionist is fundamental to
the smooth running of the practice and has a unique role in building
relationships with patients
The
post holder will be the first point of contact for patients at the practice.
The role is varied and includes face to face work with the public and
administration duties. The post holder will need to have a clear understanding
of customer care and be able to work as part of a team.
Job Responsibilities:
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the Practice
- Deal with all
general enquiries, explain procedures and make new and follow-up
appointments.
- Using your own
judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain Practice
arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests for
home visits into the visit list, ensuring careful recording of all
relevant details and where necessary refer to On-Call Doctor.
- Action repeat
prescription requests and ensure that they are ready for collection by the
patient within 48 hours (2 working days) or forwarded to the correct
pharmacy
- Prepare notes/labels
for specific clinics held, ensuring completion of all associated paperwork
i.e. Travel Clinic paperwork
- Advice patients of
relevant charges for private (non General Medical Services) services,
accept payment and issue receipts for same.
- Enter patient
information on to the computer as required.
- Patient notes and
correspondence:
o Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to
o Ensure
correspondence, reports, results etc are scanned/filed promptly and in the
correct records, ensuring that all recent correspondence is available when
patients are seen.
o Ensure
records are kept in good repair with all necessary information on the outside
cover clearly visible.
- Make and serve refreshments,
ensure the kitchen is kept clean and tidy and air and tidy the waiting
room in turn with other staff.
- Premises: SECURITY
o Open
up premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
o When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
- Ensure that all
new patients are registered onto the computer system promptly and
accurately
- Undertake any
other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
- Overtime is also
needed to help cover annual leave and staff sickness, this overtime is
mutually agreed with the Reception Team Leader.
Confidentiality:
- In the course of
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance
of the duties outlined in this Job Description, the post-holder may have
access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
- Using personal
security systems within the workplace according to Practice guidelines
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Making effective
use of training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
- Reporting potential
risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other team
members to issues of quality and risk, raise and review significant events
and help with audits and surveys to maintain quality assurance.
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively manage
own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize peoples
needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The
post-holder will:
- Apply Practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in
audits where appropriate
Job description
Job responsibilities
Barton
Family Practice
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST part time hours
REPORTS TO: PRACTICE MANAGER
Hourly rate of pay £12.21 per hour
Covering Monday to Friday Surgery
hours 08:00 until 18:30 Monday to Friday.
Shift patterns to be agreed.
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to
maintain accurate patient records.
The
post holder will form part of the multidisciplinary team providing high quality
care for patients of the practice. The role of Receptionist is fundamental to
the smooth running of the practice and has a unique role in building
relationships with patients
The
post holder will be the first point of contact for patients at the practice.
The role is varied and includes face to face work with the public and
administration duties. The post holder will need to have a clear understanding
of customer care and be able to work as part of a team.
Job Responsibilities:
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the Practice
- Deal with all
general enquiries, explain procedures and make new and follow-up
appointments.
- Using your own
judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain Practice
arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests for
home visits into the visit list, ensuring careful recording of all
relevant details and where necessary refer to On-Call Doctor.
- Action repeat
prescription requests and ensure that they are ready for collection by the
patient within 48 hours (2 working days) or forwarded to the correct
pharmacy
- Prepare notes/labels
for specific clinics held, ensuring completion of all associated paperwork
i.e. Travel Clinic paperwork
- Advice patients of
relevant charges for private (non General Medical Services) services,
accept payment and issue receipts for same.
- Enter patient
information on to the computer as required.
- Patient notes and
correspondence:
o Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to
o Ensure
correspondence, reports, results etc are scanned/filed promptly and in the
correct records, ensuring that all recent correspondence is available when
patients are seen.
o Ensure
records are kept in good repair with all necessary information on the outside
cover clearly visible.
- Make and serve refreshments,
ensure the kitchen is kept clean and tidy and air and tidy the waiting
room in turn with other staff.
- Premises: SECURITY
o Open
up premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
o When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
- Ensure that all
new patients are registered onto the computer system promptly and
accurately
- Undertake any
other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
- Overtime is also
needed to help cover annual leave and staff sickness, this overtime is
mutually agreed with the Reception Team Leader.
Confidentiality:
- In the course of
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance
of the duties outlined in this Job Description, the post-holder may have
access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
- Using personal
security systems within the workplace according to Practice guidelines
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Making effective
use of training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
- Reporting potential
risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other team
members to issues of quality and risk, raise and review significant events
and help with audits and surveys to maintain quality assurance.
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively manage
own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize peoples
needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The
post-holder will:
- Apply Practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in
audits where appropriate
Person Specification
Experience
Essential
- Minimum previous job specific training: patient/customer service
- Experience of working directly with members of the public in a busy patient/customer facing environment
- Experience of answering telephone calls in a high call volume environment
- Experience of working as part of a team
Desirable
- Experience of working directly with members of the public in a busy NHS environment
- experience of using EMIS WEB
- Docman
- AccuRX
Qualifications
Essential
- GCSE CSE O Level A TO C GRADE MATHS AND ENGLISH
- Good General Secondary Education
Desirable
- Higher education
- College education
- Educated to A level standard
- Other specific qualifications Medical terminology Customer Services
- Computer Qualifications
knowledge and skills
Essential
- IT skills: Intermediate
- Keyboard skills: Proficient
- Library & indexing skills knows ABC
- Literacy skills spelling, comprehension
- Numeracy skills
- Organisational / problem solving skills
- Verbal communication skills ability to deal with people in person and on the telephone
- Good interpersonal skills to develop and maintain effective working relationships; ability to work to and meet firm deadlines; ability to work on own initiative
- Verbal reasoning skills
Desirable
- good knowledge of WORD and Xcel
- Clinical software skills EMIS
Person Specification
Experience
Essential
- Minimum previous job specific training: patient/customer service
- Experience of working directly with members of the public in a busy patient/customer facing environment
- Experience of answering telephone calls in a high call volume environment
- Experience of working as part of a team
Desirable
- Experience of working directly with members of the public in a busy NHS environment
- experience of using EMIS WEB
- Docman
- AccuRX
Qualifications
Essential
- GCSE CSE O Level A TO C GRADE MATHS AND ENGLISH
- Good General Secondary Education
Desirable
- Higher education
- College education
- Educated to A level standard
- Other specific qualifications Medical terminology Customer Services
- Computer Qualifications
knowledge and skills
Essential
- IT skills: Intermediate
- Keyboard skills: Proficient
- Library & indexing skills knows ABC
- Literacy skills spelling, comprehension
- Numeracy skills
- Organisational / problem solving skills
- Verbal communication skills ability to deal with people in person and on the telephone
- Good interpersonal skills to develop and maintain effective working relationships; ability to work to and meet firm deadlines; ability to work on own initiative
- Verbal reasoning skills
Desirable
- good knowledge of WORD and Xcel
- Clinical software skills EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
