Job summary
We are looking to recruit a Receptionist in a part-time role. Our core hours are 8am - 6.30pm. The ideal candidate will be someone with enthusiasm, IT skills and a good understanding of customer service. This is a permanent position for approximately 30 hours a week.
Main duties of the job
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Project a
positive and friendly image to all patients and other visitors, either in
person or via the telephone. Adopt a "here to help" approach and promote a "can do"ethos.
Carry out a
range of administrative tasks relating to patients medical records and the
flow of information.
Key Relationships - Patients, Visitors, Clinical Staff
About us
We are located in the heart of the market town of Pershore, on Queen Elizabeth Drive. The building provides modern consulting and examination rooms and also includes Pershore Community Hospital and community clinic provided by Worcestershire Health and Care Trust.
We look after over 10,000 patients in Pershore and the surrounding villages. Our aim is to provide high quality modern medical care; to enable easy access to a full range of services, in an attractive environment and atmosphere.
We are part of the Pershore and Upton Primary Care Network.
The practice clinical team comprises 10 GPs, 1 GP Registrar, 2 Advanced Nurse Practitioners, 4 Specialist Practice Nurses, 3 Practice Nurses, 2 Clinical Pharmacists and 2 Healthcare Assistants.
Please view our website for further details.
https://www.pershoremedicalpractice.co.uk
Job description
Job responsibilities
Main duties of the job
Provide a reception service for the Practice and Community Clinics including:
- Dealing with queries and requests for appointments including signposting and navigating patients to the appropriate clinician or service
- Receiving patients consulting with members of the practice/community services team
- Answering general enquiries, explaining surgery procedures
- Receiving and passing on messages for other practice staff
- Receiving and recording requests for home visits
- Ensure reception and waiting areas are kept clean and tidy
- Respond actively to queries and requests for assistance from patients and other visitors
- Enter requests for transport in relevant book and order as appropriate
- Registering patients for EMIS Access
- Be able to cover all reception positions as necessary including appointments telephone line and enquiries telephone line and front desk
- To have a thorough knowledge of all Practice procedures
- Respond to a patient in an emergency
- Deal with patient request for registration as per the practice protocol
See attached Job Description for more information.
Job description
Job responsibilities
Main duties of the job
Provide a reception service for the Practice and Community Clinics including:
- Dealing with queries and requests for appointments including signposting and navigating patients to the appropriate clinician or service
- Receiving patients consulting with members of the practice/community services team
- Answering general enquiries, explaining surgery procedures
- Receiving and passing on messages for other practice staff
- Receiving and recording requests for home visits
- Ensure reception and waiting areas are kept clean and tidy
- Respond actively to queries and requests for assistance from patients and other visitors
- Enter requests for transport in relevant book and order as appropriate
- Registering patients for EMIS Access
- Be able to cover all reception positions as necessary including appointments telephone line and enquiries telephone line and front desk
- To have a thorough knowledge of all Practice procedures
- Respond to a patient in an emergency
- Deal with patient request for registration as per the practice protocol
See attached Job Description for more information.
Person Specification
Qualities/Attributes
Essential
- Telephone skills
- Computer keyboard skills
- Excellent communication skills
- IT skills
- Customer service skills
- An understanding of and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Ability to project a positive and friendly image to patients and visitors
- Pleasant, articulate and helpful
Desirable
- Ability to work under pressure
- Ability to work in a changing environment
- Familiarity with medical technology
Innate abilities and interpersonal skills
Essential
- Enthusiastic
- Quick learner
- Flexible
- Able to use own initiative
- Team worker
- Calm and self reliant
Desirable
- Ability to be firm without appearing rude
Qualifications
Essential
- Experience of working in a public reception environment
- Experience of dealing with the public/patients
- Commitment to personal and professional development
Desirable
- Experience of medical reception work
- Experience of Primary Care
Person Specification
Qualities/Attributes
Essential
- Telephone skills
- Computer keyboard skills
- Excellent communication skills
- IT skills
- Customer service skills
- An understanding of and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Ability to project a positive and friendly image to patients and visitors
- Pleasant, articulate and helpful
Desirable
- Ability to work under pressure
- Ability to work in a changing environment
- Familiarity with medical technology
Innate abilities and interpersonal skills
Essential
- Enthusiastic
- Quick learner
- Flexible
- Able to use own initiative
- Team worker
- Calm and self reliant
Desirable
- Ability to be firm without appearing rude
Qualifications
Essential
- Experience of working in a public reception environment
- Experience of dealing with the public/patients
- Commitment to personal and professional development
Desirable
- Experience of medical reception work
- Experience of Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
