Job responsibilities
REPORTS TO: PRACTICE MANAGER
Job Summary:
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance to
the Practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone
Job Responsibilities:
Administration
To have a
thorough knowledge of all Practice procedures.
To work in
accordance of written protocols
Scanning and
filing correspondence in medical records
Fax and photocopy
notes as requested
Reception
Receiving
patients consulting with members of Practice team
Handing completed
repeat prescriptions to patient and checking names and address.
Be able to cover
all receptions position as necessary
Appointments
Process requests
for urgent and routine appointments from patients by telephone and in person.
Deal with visits
requests
Computer
Registration of
new patients computer data entry and medical records.
Process patients
change of address computer data and medical records (have knowledge of
Practice area.
Scanning of
medical records
Process repeat
prescription request in accordance with Practice guidelines.
Telephone
Have working
knowledge of telephone system.
Be able to direct
phone calls
Be able to switch
phones between day and night modes.
Other Tasks
Stocking
of Rooms
Clear
rooms after surgeries
Ensure
building security have thorough knowledge of doors/windows/alarm.
Make
tea/coffee for doctors
Any
other tasks allocated by Reception Team Leader
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, Practice staff and other healthcare workers. They may also have access
to information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health
& Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, to include:
Using
personal security systems within the workplace according to Practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified
Equality
and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond accordingly
Contribution
to the Implementation of Services:
The
post-holder will:
Apply
Practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
