Job responsibilities
Human Resources
Be aware of
current employment law legislation
Take lead
responsibility in staff appraisals. Organise recruitment selection and training
Deputise for
the other members of the Management team.
Maintain the
practices employment policies and procedures to comply with all relevant
employment legislation.
Act as Line Manager to the Reception Team Managers and Admin Team
Manager. Conduct appraisals and ensure
effective and efficient working procedures are in place. Oversee the management of the reception and
admin teams, and the non-clinical management of salaried GPs, ANPs and Practice
Nurses.
In conjunction with the team leaders, evaluate, organise and
oversee staff induction and training, ensuring that all staff are adequately
trained to fulfil their role
Alongside the Management team, monitor skill-mix and deployment of
staff
Alongside the Management team, support and mentor staff, both as
individuals and as team members
Implement effective systems for the resolution of dispute and
grievances which comply with current legislation.
Financial Management
Support the Finance Manager in the online accounting system, and provide
additional support on payroll and NHS Pension Scheme arrangements.
Oversee electronic payments at the practice, the till and petty
cash.
Oversee the Data team with regards to Enhanced Services returns on
a monthly, quarterly and annual basis.
Monitor service level agreement and confirm correct payments received.
Organisational
In conjunction with the Management team, convene meetings, prepare
agendas, take minutes and ensure distribution of minutes as necessary.
In conjunction with the Management team, develop practice
protocols and procedures, review and update as required
Ensure that practice premises are properly cleaned and that
adequate fire prevention and detection and security systems are in place.
Confirm that regular testing and maintenance of intruder and fire
alarms has taken place. Arrange
appropriate maintenance and calibration of practice equipment.
In conjunction with the Management team, undertake an effective
operational review of health and safety procedures within the practice and be
responsible for effective security measures to protect the staff, practice
members, patients and the general public.
Manage the procurement of practice equipment, supplies and
services within target budgets.
In conjunction with the Management team, make sure that the
practice has adequate disaster recovery procedures in place together with an up
to date Asset Register.
Maintain full and comprehensive insurance cover for the building
and its contents, including public and employers liability.
Ensure premises are fit for purpose. Develop and maintain a
buildings repair and maintenance schedule to allow for the Partnership to plan
for costs.
Adopt a strategic approach to the development and management of
patient services.
In conjunction with the Management team, plan and deliver the Flu and
Covid campaigns.
Have a full understanding of the Quality and Outcomes Framework
and in conjunction with the Management team ensure that standards are
achieved. Oversee upload of
organisational data onto the CQRS site by the end of the financial year.
Keep abreast of new changes and opportunities in the NHS and
produce workable solutions to liaise with the Partners.
In conjunction with the Management team, ensure compliance with
CQC.
Information
Management and Technology
Confirm that the system is maintained in good condition and
upgrades installed promptly. Ensure
failsafe in line with Business Continuity is adhered to.
Have an up to date understanding of practice IT and liaise with
practice staff regarding its use and procedures.
Be aware of and oversee the implementation of any new systems
after discussion with the partners.
Ensure adherence to the requirements of the GDPR, Caldicott
Guidelines and Freedom of Information Act and maintain registration under the
Date Protection Act.
Act as Registration Authority Agent for the issuing of smartcards
with correct user roles to all members of staff and partners. Keep information up to date. Ensure staff and partners comply with the
Smartcard protocol.
Oversee the Practice website ensuring that up to date information
is available to patients and public.
Act as Caldicott Guardian for the Practice. Ensure Senior
Information Risk Officer is appointed and up to date with training.
Comply annually with the Information Governance Toolkit.
Act as IT support in the absence of the IT Support team.
Practice
Communication and Information
Be aware of any CCG, Public Health, NHSE developments and inform
the partnership.
In conjunction with the Management team, organise and attend
Partners Meetings. Take and circulate
minutes arising from these meetings and ensure, in conjunction with the
Chairman, that action is taken from matters arising.
Receive any visitors to the Practice. Liaise with attached members of the wider
team.
In conjunction with the IT team and the Patient Experience
Manager, regularly update the practice website.
In conjunction with the Management team, run the Patient
Participation Group, organising meetings, electing a chair, take minutes and
distribute. Ensure good engagement and representation.
Quality
In conjunction with the Management team and the Patient Experience
Manager, implement the Practice Complaints Procedure.
Deputising for the Patient Experience Manager, investigate all
complaints thoroughly and keep the partners informed as necessary. Keep the
complaints log up to date. Wherever
possible, facilitate a satisfactory resolution of any complaint received. Keep all documentation on file.
In conjunction with the Patient Experience Manager, regularly
audit the complaints and make any changes necessary to systems or processes
where a need for improvement has been identified. Liaise with the Quality Manager at the ICB as
necessary.
Discuss complaints with the relevant team as necessary.
Ensure Datix is completed for any Significant Events by the whole
team.
In conjunction with the Patient Experience Manager, review Datix
incidents. Arrange Significant Event meetings, inviting staff as necessary.
Update Datix incidents and submit to Quality Team.
This Job Description will be reviewed periodically and may be
amended according to the requirement of health care policies and job
requirements. It is intended as a guide
to the range of duties covered and should not be regarded as an inflexible
specification and is not intended to be exhaustive.