Job summary
We have an opportunity for a potential candidate to join our dynamic Medical Secretary Team. The successful candidate will work full time (37.5 hours, Monday-Friday) as a Medical Secretary, based at Quay House Medical Centre.
The applicant will need to have a keen eye for detail, ability to work to process, complete work efficiently and within KPIs, possess a good telephone manor, have good communication skills, and be a team player who can also work well independently. Additionally, to provide secretarial support for HMG clinicians and teams to enable safe and efficient patient care.
Working Hours : 37.5 Hours
- Monday 09:30 - 18:00 pm
- Tuesday 09:00 - 17:30 pm
- Wednesday 09:30 - 18:00 pm
- Thursday 09:30 - 18:00 pm
- Friday 09:00 - 17:30 pm
Main duties of the job
The role of the Medical Secretary is to:
- Typing letters from Lexicom (Audio Type) and task.
- Actioning referrals tasks from clinicians.
- Preparing and completing GP reports.
- Liasing with external agencies, including Referral Management Centre and external providers when necessary.
- Using E-Referral service system.
- Supporting GPs and clinicians in their role.
- Using redaction software (IGPR) and checking of patient notes.
- SEA and LE- Highlight to appropriate personnel.
- SARS
- Monitor the secretarial email account, redirect any inappropriate emails and update password as required as part of the secretarial team.
- District Nurse Communications
- Code range of clinical details into notes in line with agreed protocols/procedures
- Ensure that all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times.
- Ensure that the filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures.
- Help to ensure that the surgery premises are kept safe and tidy at all times.
- Alert a manager to any problems or concerns from staff or patients when necessary.
- Create/update document templates in EMIS as required.
About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.
We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees.
We place great value on our staff and offer many employee benefits, such as:
- 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
- On-site Occupational Health Services and support.
- Cycle to Work Scheme
- Access to a generous NHS pension scheme with 14.38% employer contribution.
- Specsavers eVoucher once per year
- Access to the Blue Light extensive discount scheme.
Our mission is provide highly quality and compassionate primary care.
Details
Date posted
23 October 2025
Pay scheme
Other
Salary
£25,419.71 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A0871-25-0017
Job locations
Quay House Medical Centre
100 Westfaling Street
Hereford
HR4 0JF
Employer details
Employer name
Hereford Medical Group
Address
Quay House Medical Centre
100 Westfaling Street
Hereford
HR4 0JF
Employer's website
https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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