GP Receptionist

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Ensure an effective, efficient and courteous reception service is provided to all patients and visitors.

b. Accurately and efficiently deal with all general enquiries, and appointment requests, either face to face, via telephone or other electronic methods.

c. Explain process and procedures as needed in a polite and helpful manner, including signposting patients to appropriate services.

d. Maintain and monitor the practice appointment system; including the booking of home visits

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Initiating contact with and responding to, requests from patients, team members and external agencies in a timely manner

g. Photocopy documentation as required

h. Accurate and timely registration of new or temporary patients onto the clinical system, ensuring all relevant information is gathered and entered to the record.

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

k. Advise patients of relevant charges for private services, including processing payment transactions

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area, waiting room and notice boards

n. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Timely and accurate action incoming emails and correspondence as necessary

d. Scan / attach patient related documentation to patients healthcare records

e. Complete opening and closing procedures.

f. Order and monitor stationery supplies

g. Participate in the receptionist rota for lunch cover

h. Support the Practice Manager with all Patient Participation Group related matters

i. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

j. Unload the dishwasher

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS/SystmOne/Vision user skills

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social Care

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Flexibility to carry out over time and work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bourn Surgery

Address

25 Alms Hill

Bourn

Cambridge

CB23 2SH

Employer's website

https://www.bournsurgery.nhs.uk/ (Opens in a new tab)