Job summary
An exciting opportunity has arisen for a motivated, enthusiastic, and hardworking individual to join Wolseley Medical Centre in a dual role as a Health Care Navigator and Secretary, working across both the Reception Team and the Administrative Team.
This is a hybrid position, providing vital support to both the reception team and the administrative team. The successful candidate will be expected to balance patient-facing duties with a range of administrative and secretarial responsibilities.
Main duties of the job
Reception / Health Care Navigation:
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Act as the first point of contact for patients.
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Provide care navigation by signposting patients to the most appropriate service or clinician.
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Deliver high-quality customer service both face-to-face and over the phone.
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Manage appointment bookings and patient enquiries.
Secretarial / Administrative:
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Provide comprehensive secretarial and administrative support to the multidisciplinary team.
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Process electronic and paper-based information accurately and in a timely manner.
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Liaise with internal team members and external agencies, including hospitals and community services.
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Use the electronic referral service (ERS) and assist with tasks related to referrals, correspondence, and other administrative processes.
About us
Wolseley Medical Centre is a long established training and teaching practice situated in the centre of the city of Hull. We are a cohesive and supportive group of people, who enjoy working together. We are proud of the service we collectively deliver to our patient population.
We offer a competitive salary, free on site car parking, good access to local transport, paid lunch break, NHS pension and private health scheme.
Job description
Job responsibilities
The following are the core responsibilities of the Care Navigator and Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Input data into the patients healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as requested
- Scan patient-related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty Rota
- Undertake all mandatory training and induction programmes
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Maintaining an accurate referrals database
- Actioning all incoming email
- Scanning patient related documentation and attaching scanned documents to patients healthcare records
- Processing referrals using the electronic referral system (ERS)
- Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
- Coding data on the clinical IT system
- Managing all administrative queries as necessary
- Supporting all clinical staff with general administrative tasks as requested
- Maintain a clean, tidy, effective working area at all times
- Polite and Confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively
- High levels of integrity and loyalty
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team
Job description
Job responsibilities
The following are the core responsibilities of the Care Navigator and Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Input data into the patients healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Support all clinical staff with general tasks as requested
- Scan patient-related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty Rota
- Undertake all mandatory training and induction programmes
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Maintaining an accurate referrals database
- Actioning all incoming email
- Scanning patient related documentation and attaching scanned documents to patients healthcare records
- Processing referrals using the electronic referral system (ERS)
- Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
- Coding data on the clinical IT system
- Managing all administrative queries as necessary
- Supporting all clinical staff with general administrative tasks as requested
- Maintain a clean, tidy, effective working area at all times
- Polite and Confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively
- High levels of integrity and loyalty
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team
Person Specification
Experience
Essential
- Experience of working with the public
- Experience of customer service
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Active signposting or Care Navigator training qualification
- Customer Service qualification (NVQ) or equivalent
- Knowledge of Systmone clinical system
- Medical Terminology
Person Specification
Experience
Essential
- Experience of working with the public
- Experience of customer service
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Active signposting or Care Navigator training qualification
- Customer Service qualification (NVQ) or equivalent
- Knowledge of Systmone clinical system
- Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.