Job responsibilities
TITLEGP Assistant (Admin and Health Care Assistant Support)
Reports to Deputy Practice Manager / Nurse Manager
Special requirements of the post
The special requirements of the post regarding skills, knowledge and experience are:
- Organised, methodical and thorough.
- Effective keyboard skills and good spelling and a knowledge of medical terminology and of read code systems.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use your own judgement and resourcefulness, without supervision in a busy environment.
- Ability to cope under pressure.
- Effective time management.
- Well-developed communication and interpersonal skills.
- Ability to work as part of a team and be flexible in an environment where the workload is constantly changing and varied.
- Flexibility with regard to rotas and working patterns
General Duties include:
Clinical:
Phlebotomy,
ECGS,
Basic observations, such as BP, Pulse, height and weight etc,
Dip test urine samples,
Chaperoning duties,
Processing and management of laboratory samples requested by GPs and Nurses,
Cleaning and re-stocking of clinical rooms,
Preparing and maintaining environments and equipment before, during and after patient interventions including assisting GPs during the performance of Minor Operations and Coil clinics,
Assisting in the assessment and surveillance of patients health and wellbeing,
Assisting with the collection and collation of data on needs related to health and well-being,
To perform any other tasks, considered appropriate to the role, within the skills of the post holder,
Explain treatment procedures to patients.
Administration:
- To engage in effective and efficient workflow of information to clinical and non-clinical staff including electronic and paper documents received from hospitals.
- Maintain medical records by way of entering clinical data onto the computer.
- Create an electronic summary of new patient records both by paper and electronically.
- Ensure that daily computer procedures are carried out, e.g. regularly checking emails, inboxes and workflow trays.
- Provide support to the Medicine Management team to ensure urgent medication changes, stops and alterations are dealt with in a timely manner.
- Be able to liaise with Clinicians, Community Pharmacists, Carers and other NHS Professionals when responding to patient enquiries.
- Providing support with PMM inboxes and emails.
- Provide non-clinical support to the Clinical Team.
- Support with completion of basic forms and core elements of some forms for the GPs to approve and sign, such as insurance forms, mortgage forms, benefits agency forms, Subject Access Requests etc.
- Support with medical record summarisation.
Attend team meetings and practice learning sessions.
- Attend to any ad hoc IT issues, for example replacement of toners, printer issues etc
Confidentiality
- In the course of seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post- holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identify the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
- Adhere to Practice policies, protocols and procedures.
- Participate in audit where appropriate
- Adhere to the Data Protection Act, Information Governance, IM&T, Computer Misuse Act and Freedom of Information Act and of their importance and relevance to General Practice.
This job description covers the main duties of the post but the post holder may be asked to undertake other appropriate duties as required.