Job summary
Abbots Bromley Surgery is a friendly rural dispensing practice serving approximately 4,000 patients. We are seeking an experienced Receptionist-Administrator with a background in primary care to join our supportive team. This role includes mandatory completion of the General Practice Assistant (GPA) training programme, unless you already hold the qualification. The GPA role combines administrative duties with basic clinical support, offering a structured and supported development pathway within general practice. You will be part of a valued, close-knit team and play an important role in ensuring patients receive safe, efficient and compassionate care.
Main duties of the job
Provide a welcoming, professional front-of-house service to patients and visitors
Manage incoming calls, appointment booking and patient enquiries using EMIS Web
Ensure accurate completion of administrative tasks including document handling, coding, summarising and data entry
Complete the General Practice Assistant, GPA, qualification within agreed timescales if not already qualified
Support clinicians with delegated administrative and basic clinical tasks as part of the GPA role
Work effectively as part of the wider practice team to ensure smooth daily operations
Assist with referral management and tracking
Maintain patient confidentiality at all times
Provide occasional additional hours - up to 7 extra hours - to support annual leave cover
About us
Abbots Bromley Surgery is a supportive, close-knit single-site practice serving a rural community of around 4,000 patients. We are a dispensing practice and strive to provide high-quality, personalised care grounded in teamwork and patient-focused values.
We offer
- Full funding and support to complete the General Practice Assistant, GPA, qualification
- Opportunities for development and progression within primary care
- A friendly and welcoming work environment
- NHS pension and staff benefits
- Free onsite parking
We are committed to supporting staff through training, mentorship and protected learning time.
Job description
Job responsibilities
The postholder will provide a professional and welcoming reception and front-of-house service, supporting patients with signposting, appointment bookings, and general enquiries. They will carry out a range of administrative duties, including maintaining accurate clinical records, processing correspondence, coding and summarising, and assisting with referrals and care navigation. As part of the role, the individual will complete the accredited General Practice Assistant (GPA) programme and, once trained, undertake basic clinical tasks such as observations and blood pressure measurements. Working collaboratively with the wider practice team, the postholder will uphold confidentiality, ensure high standards of patient care, and provide additional support and hours when needed.
Job description
Job responsibilities
The postholder will provide a professional and welcoming reception and front-of-house service, supporting patients with signposting, appointment bookings, and general enquiries. They will carry out a range of administrative duties, including maintaining accurate clinical records, processing correspondence, coding and summarising, and assisting with referrals and care navigation. As part of the role, the individual will complete the accredited General Practice Assistant (GPA) programme and, once trained, undertake basic clinical tasks such as observations and blood pressure measurements. Working collaboratively with the wider practice team, the postholder will uphold confidentiality, ensure high standards of patient care, and provide additional support and hours when needed.
Person Specification
Experience
Essential
- GCSEs or equivalent
- Commitment to completing the General Practice Assistant qualifications
- Experience working in primary care, ideally in a GP practice
- Experience using clinical systems - EMIS Web preferred.
- Administrative experience including handling confidential and sensitive data
- Experience supporting busy patient-facing services
Desirable
- Ability to take basic clinical observations
- Phlebotomy skills
- Experience in coding, summarising or referral management
- Previous GPA related duties
- Existing GPA qualification
Knowledge and Skills
Essential
- Strong organisational and multitasking ability
- Excellent communication skills, verbal and written
- Ability to work calmly and effectively under pressure
- High level of accuracy and attention to detail
- Ability to work well as part of a team
- Ability to work onsite at Abbots Bromley Surgery
- Ability to provide up to 7 additional hours on occasion to cover annual leave, sometimes at short notice
- Commitment to patient confidentiality and safeguarding
Person Specification
Experience
Essential
- GCSEs or equivalent
- Commitment to completing the General Practice Assistant qualifications
- Experience working in primary care, ideally in a GP practice
- Experience using clinical systems - EMIS Web preferred.
- Administrative experience including handling confidential and sensitive data
- Experience supporting busy patient-facing services
Desirable
- Ability to take basic clinical observations
- Phlebotomy skills
- Experience in coding, summarising or referral management
- Previous GPA related duties
- Existing GPA qualification
Knowledge and Skills
Essential
- Strong organisational and multitasking ability
- Excellent communication skills, verbal and written
- Ability to work calmly and effectively under pressure
- High level of accuracy and attention to detail
- Ability to work well as part of a team
- Ability to work onsite at Abbots Bromley Surgery
- Ability to provide up to 7 additional hours on occasion to cover annual leave, sometimes at short notice
- Commitment to patient confidentiality and safeguarding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
