Fell Cottage Surgery

Deputy Practice Manager

This job is now closed

Job summary

Our Deputy Practice Manager position is a new exciting opportunity within our management team at Fell Cottage.

The role will be primarily working alongside our Practice Manager to support the smooth running of the Practice. The successful candidate will also work alongside the Office Manager to ensure that all of our reception/admin team are fully supported and trained in their role and encouraged in their individual development.

The Deputy Practice Manager will also provide administrative support to both our GP and nursing teams in order that we continue to deliver an excellent service and high quality patient care.

As this is a new position it provides someone who is motivated with a real opportunity to make a significant difference in our practice. If you are proactive and keen to lead improvements and embrace change then we would love to hear from you.

Main duties of the job

To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the practice manager leading the team in promoting Equality, Diversity & Inclusion, Safety, Health, Environment and Fire, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

To provide a link for outside agencies during the absence of the Practice Manager

About us

Fell Cottage surgery is located in the heart of Low Fell in Gateshead, our surgery is a listed building which was once a residential property. We are lucky to led by three GP partners and four salaried GPs in surgery and supported by a great nursing team consisting of an Advanced Nurse Practitioner, a Lead Nurse, a Practice Nurse and two Health Care Assistants. We are a training practice supporting GP trainees, Physician Associates, Career Start Nurse and Training Nurse Associates. Our Admin team of 11 staff are supported by our Office Manager and our Secretary. Our surgery benefits from having our own Patient Care Coordinator who works directly with our patients. We also work alongside our extended team of Additional Role Staff which includes Pharmacists, Counsellors, Mental Health Practitioners, Social Prescribers, Midwife and Health Visitors. We have a family feel whilst striving to deliver the best healthcare to our patients.

Date posted

07 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0843-24-0003

Job locations

123 Kells Lane

Gateshead

Tyne And Wear

NE9 5XY

Job description

Job responsibilities

Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators

Implementing systems to ensure compliance with CQC regulations and standard

Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

Acting as the lead for recruitment including pre-employment checks

and DBS

Evaluating, organising and overseeing the staff induction programme

Implementing and embedding an effective staff appraisal process

Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

Proactively manage staffing capacity to meet the ongoing and developing needs of the practice

Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues

Actively encouraging and promoting the use of patient online services

Updating and acting as the focal point for the practice website and social media sites

Guiding staff and developing searches and audits on the clinical system

Reviewing and updating clinical templates ensuring they relate to current practice

Marketing the practice appropriately to ensure patient population is stable or increasing

Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

Guiding the team to reach QOF targets (supported by the nursing and administrative leads)

Ensuring the staff implement the practice wide approach to the management of all patient services matters

Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

In addition to the primary responsibilities, the Deputy Practice Manager may be requested to:

Deputise for the PM

Lead the management of the Patient Participation Group

Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required

Monitor and disseminate information on safety alerts and other pertinent information

Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.

Guide the team to reach QOF targets (supported by the nursing and administrative leads)

Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

Maintain the significant event database, providing advice to staff and briefing the team at meetings as required

Identify trends and devise solutions to reduce risk and repeated occurrences of significant events

Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)

Support the practice manager in the reviewing and updating of practice policies and procedures

Support the practice and management team with continuous improvement and change initiatives