Victoria Medical Centre

Prescription Coordinator - Full Time - 37.5 hours per week

The closing date is 15 March 2026

Job summary

The Prescription Co-ordinator will play a key role in overseeing the end-to-end process of prescription management, working closely with the Office Managers to ensure all systems and procedures are delivered efficiently, accurately, and in a timely manner. A focus on continuous improvement will be central to the role, supporting the practice in maintaining high standards of patient care and safety.

The post holder will also provide support to the wider multidisciplinary team, contributing to the achievement of the practices strategic goals.

This role requires a proactive, well-organised individual who can prioritise their own workload while confidently supporting, guiding and training colleagues across the practice. The post holder must be able to communicate clearly, build effective working relationships, and positively influence staff to ensure safe and consistent prescription processes.

Main duties of the job

Design, deliver, and evaluate training for staff in prescription handling, including collaboration with PCN staff and competency sign-offs. Maintain secure storage and processing of FP10 prescriptions, conduct audits for compliance and service improvement, and complete monthly PPA claims. Monitor prescription targets, address concerns promptly, and support Office Managers with tasks, emails, and queries. Build relationships with community pharmacies and clinicians to resolve complex medication queries, implement recommended interventions, and ensure patient-centred care. Contribute to review and improvement of Prescription Protocols, escalate issues as needed, and act as a point of expertise providing guidance and coaching across both sites. Participate in ongoing training to maintain safe and effective prescription services.

About us

About Victoria Medical Centre

We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN. A branch surgery and separate open access mental health hub in the Foundry, both located in the towns main shopping centre.

Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.

Benefits of working at Victoria Medical Centre:

  • Enrolment to the NHS Pension Scheme
  • Competitive salary
  • Management support
  • Free access for all staff and their family to our Health and Wellbeing support programme
  • Personal and professional development opportunities
  • Open, caring and positive culture
  • Friendly, supportive team

Details

Date posted

27 February 2026

Pay scheme

Other

Salary

£13.39 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0838-26-9991

Job locations

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH


Job description

Job responsibilities

Full job description available upon request - main duties of the Prescription Coordinator position are detailed above.

Job description

Job responsibilities

Full job description available upon request - main duties of the Prescription Coordinator position are detailed above.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Knowledge and Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS / DOCMAN user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Excellent interpersonal skills with the ability to build positive working relationships.
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Good understanding of repeat prescribing processes and NHS guidelines.
  • Ability to provide guidance and informal training to administrative staff regarding prescription processes.

Desirable

  • Evidence of delivering structured training sessions to staff.

Experience

Essential

  • Experience of working with the general public
  • Experience of working within a GP surgery
  • Experience of working with prescriptions paper and electronic
  • Experience liaising with GPs, pharmacists and external healthcare professionals.

Desirable

  • Experience supporting or training administrative staff.

Other requirements

Essential

  • Willingness to undertake further training and development
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Knowledge and Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS / DOCMAN user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Excellent interpersonal skills with the ability to build positive working relationships.
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Good understanding of repeat prescribing processes and NHS guidelines.
  • Ability to provide guidance and informal training to administrative staff regarding prescription processes.

Desirable

  • Evidence of delivering structured training sessions to staff.

Experience

Essential

  • Experience of working with the general public
  • Experience of working within a GP surgery
  • Experience of working with prescriptions paper and electronic
  • Experience liaising with GPs, pharmacists and external healthcare professionals.

Desirable

  • Experience supporting or training administrative staff.

Other requirements

Essential

  • Willingness to undertake further training and development
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH


Employer's website

https://www.greenstreetclinic.co.uk/ (Opens in a new tab)


Employer details

Employer name

Victoria Medical Centre

Address

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH


Employer's website

https://www.greenstreetclinic.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Office Manager

Isobel Tucker

isobel.tucker@nhs.net

Details

Date posted

27 February 2026

Pay scheme

Other

Salary

£13.39 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0838-26-9991

Job locations

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH


Supporting documents

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