Administrator Receptionist - Full Time - 37.5 hours
The closing date is 22 March 2026
Job summary
To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.
Main duties of the job
The following are the core responsibilities of the Administrator Receptionist. There may be, on occasion, a requirement to carry out other tasks:
Undertake reception duties for both the Victoria Medical Centre and The Beacon Practice when required following protocols and procedures
Greet all patients and visitors in a courteous and polite manner, offering all reasonable assistance
Handling and processing of prescriptions, ensure all prescription requests are processed and are ready for collection within three working days
Book appointments by telephone and face to face
Receive and make calls as required. Divert calls to relevant team.
Undertake Administrative duties such as completing of tasks both in EMIS Web and DOCMAN
Registering of new patients
Scanning documents and post
Deal with email queries following protocols and procedures.
Sending FP10s to Appliance companies e.g Nutricia, Bullens
Act as the first point of contact for patients raising concerns or informal complaints, responding in a calm, empathetic, and professional manner.
Support patients by directing them to the most appropriate service or clinician based on their needs, using care navigation procedures and internal and external skills lists.
Carry out daily opening and closing duties to ensure the smooth and secure operation of the practice.
About us
About Victoria Medical Centre
We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN. A branch surgery and separate open access mental health hub in the Foundry, both located in the towns main shopping centre.
Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.
Benefits of working at Victoria Medical Centre:
- Enrolment to the NHS Pension Scheme
- Competitive salary
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team
Details
Date posted
09 March 2026
Pay scheme
Other
Salary
£24,344.26 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A0838-26-2006
Job locations
Victoria Medical Centre
Victoria Drive
Eastbourne
East Sussex
BN20 8NH
Employer details
Employer name
Victoria Medical Centre
Address
Victoria Medical Centre
Victoria Drive
Eastbourne
East Sussex
BN20 8NH
Employer's website
https://www.greenstreetclinic.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Victoria Medical Centre's privacy notice (opens in a new tab)