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LANCE LANE MEDICAL CENTRE

Receptionist/Care Navigator

Information:

This job is now closed

Job summary

*No Agencies Please*

Lance Lane Medical Centre is looking to recruit a part/full time Receptionist to join our friendly and established team.

Hours and days are negotiable.

We are looking for someone who is enthusiastic, driven, a team player with fantastic customer service skills who is willing to learn and likes to make a difference. The candidate must be a quick learner, adaptable to a busy environment and take a flexible approach to work patterns.

The role will be mainly patient facing with duties including front desk, scanning, prescription requests and general administration work. You should be EMIS proficient, but we are happy to develop these IT skills if needed.

GP Reception Experience and knowledge of EMIS Web is ideal but is not essential. All training will be provided.

Main duties of the job

This role involves greeting and booking patients in at reception, booking and cancelling appointments.

Answer incoming telephone calls and ensuring calls are documented and directed where appropriate.

Ensure correspondence are filed electronically in correct patient records.

Assist with daily administration duties such as filing, picking up emails, scanning, dealing with queries and processing prescriptions. Undertake administration tasks as allocated on rota organised by Manager.

About us

Lance Lane Medical Centre is a well established GP practice in Wavertree, South Liverpool. The Practice has approximately 6,500 patients. We are CQC rated Good (2022).

We are a friendly, forward thinking and hardworking practice. We work together as a team to provide an excellent high quality service to our patients which is organised and consistent and we have a genuine, family orientated and personalised approach to our patients.We strive to maintain a supportive team environment for our clinical and non-clinical staff members.

Lance Lane is part of CWN PCN (Childwall and Wavertree Network) with additional support received from Clinical Pharmacists, Pharmacy technicians, Health and well-being coaches, Social Prescribers, First Contact Physiotherapists, Mental Health Practitioners and Care co-ordinators.

Details

Date posted

12 February 2025

Pay scheme

Other

Salary

Depending on experience Depending on Experience.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0823-25-0002

Job locations

19 Lance Lane

Liverpool

L15 6TS


Job description

Job responsibilities

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
  • Be able to cover all reception position as necessary
  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests
  • Receiving telephone calls
  • Forwarding calls to the correct destination when necessary
  • Taking messages

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for summarising and updating as necessary
  • Filing/Scanning post in medical records
  • Fax and photocopy as requested
  • Completing/filing electronic documents through workflow
  • Completing tasks
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines

Job description

Job responsibilities

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
  • Be able to cover all reception position as necessary
  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests
  • Receiving telephone calls
  • Forwarding calls to the correct destination when necessary
  • Taking messages

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for summarising and updating as necessary
  • Filing/Scanning post in medical records
  • Fax and photocopy as requested
  • Completing/filing electronic documents through workflow
  • Completing tasks
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines

Person Specification

Skills, Knowledge and Experience

Essential

  • Customer Service skills
  • Communication Skills
  • Team Player
  • Willing to learn
  • Quick learner
  • Quick thinker
  • Ability to work under pressure
  • Organised
  • Flexible approach
  • Initiative
  • Motivated
  • Hardworking
  • Enthusiastic

Desirable

  • Basic IT skills
  • GP reception experience/experience
  • Primary care knowledge/experience
  • Emis system knowledge
  • NHS experience
Person Specification

Skills, Knowledge and Experience

Essential

  • Customer Service skills
  • Communication Skills
  • Team Player
  • Willing to learn
  • Quick learner
  • Quick thinker
  • Ability to work under pressure
  • Organised
  • Flexible approach
  • Initiative
  • Motivated
  • Hardworking
  • Enthusiastic

Desirable

  • Basic IT skills
  • GP reception experience/experience
  • Primary care knowledge/experience
  • Emis system knowledge
  • NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LANCE LANE MEDICAL CENTRE

Address

19 Lance Lane

Liverpool

L15 6TS


Employer's website

https://www.lancelanemedicalcentre.nhs.uk (Opens in a new tab)

Employer details

Employer name

LANCE LANE MEDICAL CENTRE

Address

19 Lance Lane

Liverpool

L15 6TS


Employer's website

https://www.lancelanemedicalcentre.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Louise Clarke

Louise.Clarke@livgp.nhs.uk

01517372882

Details

Date posted

12 February 2025

Pay scheme

Other

Salary

Depending on experience Depending on Experience.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0823-25-0002

Job locations

19 Lance Lane

Liverpool

L15 6TS


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