Job summary
Hours: 23.5 hours per week
Working Pattern: - To be confirmed
Salary:£12.81 per hour
Pension: NEST
We are looking for an enthusiastic and welcoming Front of House Medical Receptionist to join our busy and supportive practice team.
Main duties of the job
As the first point of contact for patients and visitors, you'll play a vital role in creating a positive and professional experience for everyone who walks through our doors.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent service.
About us
YMG is a large inner-city GP practice and our own Primary Care Network, serving a population of 45,000 across seven sites. We care for our people so they can care for our patients. We are forward-thinking, innovative and supportive organisation, committed to delivering high-quality patient care through qualified and motivated colleagues. Our diverse workforce spans all roles including GPs, ANPs, UCPs, Pharmacists, Pharmacy Technicians, Nurses, Assistant Practitioners, Health Care Assistants, Care Coordinators, Link Workers, Mental Health Workers, Administrative, Digital, operational, financial and managerial
Job description
Job responsibilities
As a key member of our reception team, you will:
- Welcome patients and visitors in a friendly, professional manner
- Manage appointment bookings and maintain the computerised appointment system
- Answer incoming telephone calls and direct enquiries appropriately
- Support patients with online forms and general practice enquiries
- Process and distribute prescriptions
- Provide administrative support including filing, scanning, photocopying and data processing
- Ensure patient information is handled securely and confidentially
- Help maintain a tidy and organised reception area
- Assist colleagues and provide guidance to less experienced team members
- Help with opening/closing the practice and maintaining security
- Support the team across multiple sites when required
Please note: This role includes weekend working on a rota basis.
Job description
Job responsibilities
As a key member of our reception team, you will:
- Welcome patients and visitors in a friendly, professional manner
- Manage appointment bookings and maintain the computerised appointment system
- Answer incoming telephone calls and direct enquiries appropriately
- Support patients with online forms and general practice enquiries
- Process and distribute prescriptions
- Provide administrative support including filing, scanning, photocopying and data processing
- Ensure patient information is handled securely and confidentially
- Help maintain a tidy and organised reception area
- Assist colleagues and provide guidance to less experienced team members
- Help with opening/closing the practice and maintaining security
- Support the team across multiple sites when required
Please note: This role includes weekend working on a rota basis.
Person Specification
Experience
Essential
- We're seeking someone who is:
- An excellent communicator with a warm and approachable manner
- Organised and able to juggle multiple tasks
- Confident using IT systems and Microsoft Office
- Calm and professional under pressure
- Able to work both independently and as part of a team
- Empathetic and patient when supporting patients
- At least 1 year of customer service experience
- Previous customer-facing role.
Desirable
- Bonus points if you have:
- Experience working within the NHS or a GP Practice
- Knowledge of System One
- Experience handling confidential patient data
Person Specification
Experience
Essential
- We're seeking someone who is:
- An excellent communicator with a warm and approachable manner
- Organised and able to juggle multiple tasks
- Confident using IT systems and Microsoft Office
- Calm and professional under pressure
- Able to work both independently and as part of a team
- Empathetic and patient when supporting patients
- At least 1 year of customer service experience
- Previous customer-facing role.
Desirable
- Bonus points if you have:
- Experience working within the NHS or a GP Practice
- Knowledge of System One
- Experience handling confidential patient data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
