Job summary
Western Road Surgery is looking to recruit a receptionist to
join our team on a Part time basis. The role will be a regular 18 hours, with
an additional 5 hours of regular holiday cover.
Main duties of the job
Our Reception team are the first point of contact
for patients whether they walk in, phone in, or use triage or email. The role
includes booking appointments, arranging prescriptions, and dealing with all
types of requests that come in from patients.
About us
Western Road Surgery is a busy and growing teaching practice
in Billericay, Essex.
Our team is made up of 6 Partners, Nurses, Pharmacists, a GP
Assistant, Care-Co Ordinators, Practice Manager, Secretaries, Administrators
and Receptionists. You will be working closely alongside our Practice Manager
and supporting her in that role.
Billericay is a commuter town in Essex. The Surgery is
located a 5-minute walk from the Station and backs onto the High Street which
is full of places to enjoy a coffee or lunch break. We work with the other
practices in town as part of Billericay PCN.
Job description
Job responsibilities
You will work within a team of 5-6 receptionists each day to
manage incoming calls, emails and triage requests from patients. This will
include booking appointments, sharing test results, arranging prescriptions
etc. Youll also manage tasks from other healthcare professionals such as
district nurses, sharing these with the correct team members.
Youll provide support to the Clinical team, which could
include chaperoning examinations or restocking rooms. Youll also support with
general administration and filing of records.
Job description
Job responsibilities
You will work within a team of 5-6 receptionists each day to
manage incoming calls, emails and triage requests from patients. This will
include booking appointments, sharing test results, arranging prescriptions
etc. Youll also manage tasks from other healthcare professionals such as
district nurses, sharing these with the correct team members.
Youll provide support to the Clinical team, which could
include chaperoning examinations or restocking rooms. Youll also support with
general administration and filing of records.
Person Specification
Experience
Desirable
- - have experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential.
- have experience of receiving and making telephone calls in a previous role.
- - have strong IT skills and be able to use computer-based systems experience of SystmOne would be advantageous but not essential as training will be provided
- - have strong organisational skills
- - have strong communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients
- - be able to work effectively within a team, as well as to work independently. This list is not exhaustive and is subject to change by request of the practice manager and partners.
Person Specification
Experience
Desirable
- - have experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential.
- have experience of receiving and making telephone calls in a previous role.
- - have strong IT skills and be able to use computer-based systems experience of SystmOne would be advantageous but not essential as training will be provided
- - have strong organisational skills
- - have strong communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients
- - be able to work effectively within a team, as well as to work independently. This list is not exhaustive and is subject to change by request of the practice manager and partners.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.