Operations Manager

Job description

Job responsibilities

Human Resources

To provide leadership and line management to the reception team

To facilitate good communication between all members of the team

To promote team building, teamwork and cooperation

To ensure the team is aware of practice goals/objectives and understand their role in achieving them

To arrange regular staff meetings

To be aware of employment legislation and ensure all employment policies and procedures are up to date

To review the needs of the practice and ensure appropriate skill mix

To recruit new administrative staff and issue job descriptions and employment contracts.

To ensure all staff have induction, including students and interns

Patient Services

To ensure effective systems are in place for the smooth day to day running of the practice

To monitor practice systems to ensure optimal delivery of patient services

To develop and apply practice policies, standards and guidance

To manage complaints, feedback or breakdown in service and critical incidents

NHS and statutory obligations

To keep up to date with NHS developments

To ensure the practice meets the standards necessary for ongoing registration with the Care Quality Commission

To ensure the practice meets statutory obligations regarding health, safety and risk management

To take the lead role in development and adherence to practice risk management procedures and protocols

To lead on all confidentiality issues relating to data and data sharing enabling patients to opt in or opt out of data sharing

Premises, equipment and supplies

To ensure that the building is well maintained, is compliant with all legislation and meets the needs of patients, tenants and staff

To ensure that staff and building occupants are aware of security and fire procedures and these are correctly followed

To oversee the provision of cleaning and facilities and service management and ensure all contracts are up to date and reviewed annually

To monitor the procurement of supplies and equipment

To carry our site risk assessments including legionella risks

To be responsible for the management of practice CCTV system and patient information board

Information Technology

To lead on IT issues/projects and ensure IT security maintained

To manage the practice website and internal/external communications

NOTE

This job description is not exhaustive and is intended to provide an outline of the key tasks and responsibilities only. There will be other duties required of the post holder commensurate with the position.

Person Specification

Knowledge and Skills

Essential

• Proficient in Word and Excel
• Ability to apply a solution focused approach to problem solving
• Excellent communication skills, verbal and written
• Ability to negotiate, influence and manage conflict/disputes
• Time management and ability to delegate

Desirable

• Competence in use of clinical software packages

Qualifications

Essential

• 5 GCSEs including A to C in Maths and English

Desirable

• Recognised Operational Management Qualification
• Educated to degree level

Experience

Essential

• Customer Service and dealing with the public/patients
• Leadership and people management to achieve organisational goals
• Staff recruitment and induction
• Problem solving by adapting to an ever-changing environment and reacting quickly to change
• Health and safety legislation
• Managing premises
• Autonomous working

Desirable

• Primary Care
• Knowledge of the Care Quality Commission

Other

Essential

• Full UK driving licence
• Willing to work flexibly as needed
• Good sickness record
• Smart appearance

Qualities and Attributes

Essential

• Intuitive and resourceful
• Loyalty and integrity
• Sense of humour
• Able to work independently

Desirable

• Ability to deal with external organisations at a management level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burton Latimer Medical Centre

Address

Higham Road

Burton Latimer

Kettering

Northamptonshire

NN15 5PU

Employer's website

https://www.burtonlatimermedicalcentre.co.uk/ (Opens in a new tab)