Job summary
Redwell Medical Centre is looking for an Administration Clerk/Receptionist to join our friendly office team for 25 hours per week.
Shift patterns are usually 5 hours, either 8.30-1.30 or 1.00/1.30-6.00/6.30 5 days per week.
You will also be expected to work on some Saturday mornings (1 in 4) between 8am and 11am, which will be additional and paid as overtime.
You will be expected to be available for overtime to cover annual leave which is on a rota basis, given up to a month in advance. You may also need to occasionally cover for sickness.
Main duties of the job
We are looking for an enthusiastic, reliable and hardworking individual with good organisational and communication skills. The role will include a range of reception/admin duties which can include: answering the phone, dealing with general enquiries, booking appointments, scanning records onto the clinical system, record filing etc.
Experience is desirable but full training will be given to the right candidate.
About us
Our Practice consists of 4 Partners (3 GPs and 1 Advanced Pharmacist Practitioner), 4 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Practices Nurses, 1 Nurse Associate and a HCA. We have a friendly administration team of approx 13 staff led by the Operations Manager, Business Manager, Office Manager and Admin Support Manager. We also work closely with the PCN (Primary Care Network) and use the services of a Pharmacist, Mental Health Worker, Paramedic Home Visiting Service, Physiotherapists and Social Prescribers.
We are an EMIS web practice with approximately 12,000 registered patients living in the Wellingborough area and surrounding villages.
Job description
Job responsibilities
JOB DESCRIPTION
Medical
Support Team Member
Administration Clerk/Receptionist
Responsible to: Office Manager
SPECIAL
REQUIREMENTS OF THE POST:
Ability
to use own judgement, resourcefulness and be able to work under pressure
without direct supervision.
Ability
to perform accurately any function requested of them and to assist the practice
to run efficiently.
To
have excellent communication skills and patience.
To
be reliable and flexible.
To
observe strict confidentiality on all matters relating to the practice and its
patients.
MAIN
DUTIES AND RESPONSIBILITIES
Reception/Admin
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the practice.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
Use
your own judgment and communication skills to ensure that patients who need
urgent consultation are seen in a logical and non-disruptive manner.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
Enter
requests for home visits into the visit book when requested, ensuring careful
recording of all relevant details and where necessary refer to Duty Doctor.
File
prescriptions and forms ready for collection by patients and pharmacies.
Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
Give
out results when necessary.
Enter
patient information on to the computer as required. Change of address etc.
Scan documents onto the patient's record accurately.
Patient
notes and correspondence:
Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to.
Ensure
correspondence, reports, results etc are filed/scanned promptly and in the
correct records, ensuring that all recent correspondence is available when
patients are seen.
Telephone
To
answer telephone calls promptly and politely with understanding of each
patients problems.
Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
General
Liaise
with patients, hospitals, Social Services, Health Authority and other outside
agencies
Covering duties for holidays and sickness when required.
Enter
patient information onto the computer as required.
Undertake
any other additional duties appropriate to the post as requested by the Partners or management team.
Patient
confidentiality must be maintained at all times
You
are requested to be flexible and the employers reserve the right to alter such
fixed hours as may be considered necessary to ensure that the Medical Centre
runs smoothly.
The
above list of duties is not exhaustive and may be subject to change as deemed
necessary.
Job description
Job responsibilities
JOB DESCRIPTION
Medical
Support Team Member
Administration Clerk/Receptionist
Responsible to: Office Manager
SPECIAL
REQUIREMENTS OF THE POST:
Ability
to use own judgement, resourcefulness and be able to work under pressure
without direct supervision.
Ability
to perform accurately any function requested of them and to assist the practice
to run efficiently.
To
have excellent communication skills and patience.
To
be reliable and flexible.
To
observe strict confidentiality on all matters relating to the practice and its
patients.
MAIN
DUTIES AND RESPONSIBILITIES
Reception/Admin
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the practice.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
Use
your own judgment and communication skills to ensure that patients who need
urgent consultation are seen in a logical and non-disruptive manner.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
Enter
requests for home visits into the visit book when requested, ensuring careful
recording of all relevant details and where necessary refer to Duty Doctor.
File
prescriptions and forms ready for collection by patients and pharmacies.
Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
Give
out results when necessary.
Enter
patient information on to the computer as required. Change of address etc.
Scan documents onto the patient's record accurately.
Patient
notes and correspondence:
Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to.
Ensure
correspondence, reports, results etc are filed/scanned promptly and in the
correct records, ensuring that all recent correspondence is available when
patients are seen.
Telephone
To
answer telephone calls promptly and politely with understanding of each
patients problems.
Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
General
Liaise
with patients, hospitals, Social Services, Health Authority and other outside
agencies
Covering duties for holidays and sickness when required.
Enter
patient information onto the computer as required.
Undertake
any other additional duties appropriate to the post as requested by the Partners or management team.
Patient
confidentiality must be maintained at all times
You
are requested to be flexible and the employers reserve the right to alter such
fixed hours as may be considered necessary to ensure that the Medical Centre
runs smoothly.
The
above list of duties is not exhaustive and may be subject to change as deemed
necessary.
Person Specification
Qualifications
Essential
Desirable
- GCSE in Maths and English
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health & Social Care
Experience
Essential
- Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.
- Strong IT skills
Person Specification
Qualifications
Essential
Desirable
- GCSE in Maths and English
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health & Social Care
Experience
Essential
- Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.
- Strong IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.