Job summary
Reception Team Members (Part Time 26.25
hrs per week)
We are looking
for enthusiastic, customer-focused colleagues to join our new Reception
Team. Providing patient-facing support,
you will help patients access and navigate our services, ensuring that they are
seen by the right clinician at the right time.
Great communication
skills, effective team work and a flexible approach are essential for this
rewarding role. Hours are worked on rolling
13-week rota between 08:00am and 18:15pm, Monday to Friday with one week
starting at 07:00am and all applicants would need to be able to work this rota.
We offer competitive
rates of pay, holiday and NHS Pension Scheme.
Full training and development opportunities available. Job Description
and Person Specifications available on request.
Main duties of the job
Job
Summary:
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Provide general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Facilitate effective communication between patients,
members the primary health care team, secondary care and other associated
healthcare agencies.
About us
We are a
friendly, proactive, newly-merged GP practice based in the heart of historic St
Ives. We specialise in training
(including GP Registrars, medical students and nursing students) and research. Over the last two years we have invested in
our team and premises to deliver high-quality patient care. If you have a passion for primary care, we’d
love to hear from you.
Job description
Job responsibilities
Job Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- At the start of the day when first to arrive make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the Reception area, main office and waiting room are left tidy and ready to receive patients the following day.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Photocopy as requested
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Chaperoning when requested to do so.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Job description
Job responsibilities
Job Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- At the start of the day when first to arrive make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the Reception area, main office and waiting room are left tidy and ready to receive patients the following day.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Photocopy as requested
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Chaperoning when requested to do so.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics
- GCSE English
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Problem solving skills
- Interpersonal skills
- Team working skills
- Ability to follow instruction and work in accordance with established protocols
- Planning and organising
- Performing under pressure
- Adaptability
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- NVQ in Customer Service
- Experience of working within a General Practice Reception environment
- Practical experience of using computerised recording systems
- Experience supporting people with individual needs
- An understanding of a General Practice Reception environment
- Awareness and understanding of the NHS environment
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics
- GCSE English
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Problem solving skills
- Interpersonal skills
- Team working skills
- Ability to follow instruction and work in accordance with established protocols
- Planning and organising
- Performing under pressure
- Adaptability
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- NVQ in Customer Service
- Experience of working within a General Practice Reception environment
- Practical experience of using computerised recording systems
- Experience supporting people with individual needs
- An understanding of a General Practice Reception environment
- Awareness and understanding of the NHS environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.