Job summary
Stourside Medical Practice supports the health needs of 6k residents in and around Halesowen.
We are looking to recruit a General Practice Assistant to support the GPs and Practice Manager in a higher level clinical administration role. The primary function of this role is to provide clinical administration support to the different teams within the practice, to ensure continuity and consistency in workflow delivery. Flexibility is important for this role as there will be a lot of variety and no two days will be the same.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.
Main duties of the job
To provide a high quality administrative service. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential.
About us
We are based in the centre of Halesowen and have an experienced team of non-clinical staff , salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.
Job description
Job responsibilities
Job Summary
A GPA will support the practice
by performing both clinical and non-clinical administration with the target of freeing up GP time to
allow them to focus on the patient.
Principal Duties & Responsibilities
-
Workflowing prioritising correspondence for the GP in terms of actions. Signposting some post to others such as clinical pharmacists etc and
actioning appropriate actions yourself.
-
Extracting all information from clinical letters
that needs coding
and adding to notes
-
Arranging appointments, referrals, tests and follow up appointments of patients
-
Completing basic (non-opinion) forms and core elements of some forms for the GP
to approve and sign such as insurance forms, mortgage,
benefits agency forms etc
-
Helping the GP liaise
with outside agencies
e.g. getting an on call doctor on the phone
to ask advice or arrange
admission while the GP can continue with their consultation(s)
-
Complete
medicines management preparation (prescriptions) ensuring all relevant checks
have been made before sending to a GP for issue. This will include organising
blood tests, sending out patient questionnaires and gathering other necessary
information
-
Following
a protocol to file or action Normal Laboratory Results
-
Build
the Clinical Meeting monthly agenda and ensure accurate minutes taken with any
follow on actions completed in a timely manner
-
To
action and file questionnaire responses from patients such as pre-appointment, medication review and
chronic disease questionnaires
-
Following
practice protocols signpost patient Triage requests to the appropriate person
or by sending a self-book link.
-
Assist
the clinical safeguarding lead by reporting, gathering and communicating
information for children and adults as needed.
-
Cover
reception duties during busy periods or to cover unexpected leave/sickness
The duties
and responsibilities in this job description are intended to be indicative but
not exhaustive of the responsibilities of the post holder.
As the role develops develops, the requirements
of the job may develop and change. The job description will be reviewed and
updated in discussion with the post holder to reflect these requirements.
Job description
Job responsibilities
Job Summary
A GPA will support the practice
by performing both clinical and non-clinical administration with the target of freeing up GP time to
allow them to focus on the patient.
Principal Duties & Responsibilities
-
Workflowing prioritising correspondence for the GP in terms of actions. Signposting some post to others such as clinical pharmacists etc and
actioning appropriate actions yourself.
-
Extracting all information from clinical letters
that needs coding
and adding to notes
-
Arranging appointments, referrals, tests and follow up appointments of patients
-
Completing basic (non-opinion) forms and core elements of some forms for the GP
to approve and sign such as insurance forms, mortgage,
benefits agency forms etc
-
Helping the GP liaise
with outside agencies
e.g. getting an on call doctor on the phone
to ask advice or arrange
admission while the GP can continue with their consultation(s)
-
Complete
medicines management preparation (prescriptions) ensuring all relevant checks
have been made before sending to a GP for issue. This will include organising
blood tests, sending out patient questionnaires and gathering other necessary
information
-
Following
a protocol to file or action Normal Laboratory Results
-
Build
the Clinical Meeting monthly agenda and ensure accurate minutes taken with any
follow on actions completed in a timely manner
-
To
action and file questionnaire responses from patients such as pre-appointment, medication review and
chronic disease questionnaires
-
Following
practice protocols signpost patient Triage requests to the appropriate person
or by sending a self-book link.
-
Assist
the clinical safeguarding lead by reporting, gathering and communicating
information for children and adults as needed.
-
Cover
reception duties during busy periods or to cover unexpected leave/sickness
The duties
and responsibilities in this job description are intended to be indicative but
not exhaustive of the responsibilities of the post holder.
As the role develops develops, the requirements
of the job may develop and change. The job description will be reviewed and
updated in discussion with the post holder to reflect these requirements.
Person Specification
Qualifications
Essential
- GCSE A-C or 5-9 maths and English
- 2 years high level administration experience in a patient facing organisation
- Strong IT skills- pick up new systems quickly
- Ability to multi-task and work under pressure
- Attention to detail
Desirable
- NHS Primary care experience
- Workflow and coding knowledge
- Medication knowledge
Personal Skills
Essential
- Ability to remain calm when dealing with difficult or distressed people / circumstances.
- Ability to work on own initiative and as part of a team.
- Able to think ahead and anticipate issues.
- Ability to problem solve.
- Ability to be assertive, but polite and patient.
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
- Understanding of the needs for confidentiality and compliance with protocols.
- Able to adapt a flexible working approach.
- Willingness to undertake training both in house and externally.
Person Specification
Qualifications
Essential
- GCSE A-C or 5-9 maths and English
- 2 years high level administration experience in a patient facing organisation
- Strong IT skills- pick up new systems quickly
- Ability to multi-task and work under pressure
- Attention to detail
Desirable
- NHS Primary care experience
- Workflow and coding knowledge
- Medication knowledge
Personal Skills
Essential
- Ability to remain calm when dealing with difficult or distressed people / circumstances.
- Ability to work on own initiative and as part of a team.
- Able to think ahead and anticipate issues.
- Ability to problem solve.
- Ability to be assertive, but polite and patient.
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
- Understanding of the needs for confidentiality and compliance with protocols.
- Able to adapt a flexible working approach.
- Willingness to undertake training both in house and externally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.