Job summary
We are looking for a pharmacy technician to join our team
at Wyvern Health PCN (Priory Road Medical Centre, The Lawn Medical Centre and
Old Town Surgery) with a passion for primary care and working with our patients
and staff. You will join a PCN pharmacy team of pharmacists, pharmacy
technicians and prescription coordinators who will provide support.
There will be a variety of roles which will bring interest
and diversity to your day, such as medicine reconciliation and supporting
patients post discharge from hospital, data collation for medicine
optimisation, audits, policy development, day-to-day medication issue
resolution, researching medication shortages, supporting patients in use of
medicines & promoting electronic dispensing, managing safety alerts &
staff training.
Technicians play an important role in supporting
prescription coordinators, clinical pharmacists, community pharmacists and
other members of the team to enhance patient safety and improve patients
health. The post holder will be a motivated individual with an enthusiasm for
people, quality improvement and care, with opportunities to enhance your
clinical knowledge.
The role will encompass clinical, technical, educational,
and administrative elements. There will be a mix of face to face, telephone,
and video consultations with patients, providing a varied and interesting
working day.
Main duties of the job
Daily prescription queries
Providing support to Prescription Coordinators
and Clinical Pharmacists in managing daily patient prescription requirements
Discharge Summaries Managing and processing discharge summaries and clinical letters.
Reviewing Patient Medication
To include carrying out medicines optimisation tasks including effective
medicine administration (e.g. checking inhaler technique), supporting
medication reviews and medicines reconciliation
Vaccination Programmes Supporting vaccination programmes for patients and staff as
required
MHRA AlertsManaging MHRA alerts and actions, including leading the receipt and
understanding of the alert, communicating with PCN contacts and completing all
associated actions.
Eclipse Alerts
To include running searches and deciding on the appropriate course of
action based on findings, communicating with PCN contacts and completing all
associated actions
AuditsUndertaking clinical audits, supporting quality improvement measures and
contributing to the Quality and Outcomes Framework and enhanced
services.
LeadershipProviding training and support on the legal, safe and secure handling of
medicines, including the implementation of the Electronic Prescription Service
(EPS).
About us
Wyvern Health Primary Care Network incorporates The
Lawn Medical Centre, Old Town Surgery and Priory Road Medical Centre. The PCN is based in Swindon supporting over 26,000 patients.
We are high performing practices with a strong
ethos of continuity of patient care, teamwork and peer support. We have a list
size of circa 26,000 patients, we use SystmOne and our most recent CQC rating
was GOOD.
Job description
Job responsibilities
Daily prescription queries
Providing support to Prescription Coordinators and
Clinical Pharmacists in managing daily patient prescription requirements. To
include the resolution of patient / pharmacy queries. In particular focussing
on:
Out of stock medications
Pharmacy queries
ETP queries
Discharge Summaries
Managing and processing discharge summaries and clinical letters. Undertaking patient facing and patient supporting roles to ensure
effective medicines use, through shared decision-making conversations with
patients.
Reviewing Patient Medication
Running Blood Pressure and medicines monitoring
clinics either patient facing or virtually, including in Care Homes.
To include carrying out medicines optimisation tasks including effective
medicine administration (e.g. checking inhaler technique), supporting
medication reviews and medicines reconciliation.
Where required, utilise consultation skills to work in partnership with
patients to ensure they use their medicines effectively.
Providing specialist expertise, where competent, to address both the
public health and social care needs of patients, including lifestyle advice,
service information, and help in tackling local health inequalities.
Vaccination Programmes
Supporting vaccination programmes for patients and staff as
required
MHRA Alerts
Managing MHRA alerts and actions, including leading the receipt and
understanding of the alert, communicating with PCN contacts and completing all
associated actions.
Actions may include, carrying out audits and patient searches,
contacting patients and sending patient letters.
Eclipse Alerts
Managing Eclipse alerts. To include running searches and deciding on the
appropriate course of action based on findings, communicating with PCN contacts
and completing all associated actions.
Actions may include, carrying out audits and patient searches,
contacting patients and sending patient letter.
Audits
Undertaking clinical audits, supporting quality improvement measures and
contributing to the Quality and Outcomes Framework and enhanced
services.
Assisting in the delivery of medicines optimisation incentive schemes
(e.g. medicines switches) and patient safety audits.
Leadership
Being the point of contact for ICB for cost switches and cost savings
Supporting initiatives for antimicrobial stewardship to reduce
inappropriate antibiotic prescribing.
Providing training and support on the legal, safe and secure handling of
medicines, including the implementation of the Electronic Prescription Service
(EPS).
Developing relationships with other pharmacy technicians, pharmacists
and members of the multi-disciplinary team to support integration of the
pharmacy team across health and social care including primary care, community
pharmacy, secondary care and mental health.
Support practice reception / admin teams in sorting
and streaming general prescription requests, to allow GPs and clinical
pharmacists to review the more clinically complex requests.
Supporting the implementation of national prescribing policies and
guidance within GP practices, care homes and other primary care settings
Taking a central role in the clinical aspects of shared care protocols
and liaising with specialist pharmacists for more complex patients.
Support trainees such as Pre-registration Pharmacy technicians and
Foundation Pharmacists with their learning needs as required
All duties are performed within your level of competence. You
may be gathering data and information, performing the task to your level of competence,
and then liaising with or handing over to another professional. You will be
supported to develop and expand your boundaries of competence as you grow in
the role. You will need to register with CPPE and complete the 15-month Primary
Care Education Pathway (PCPEP) for which you will be fully supported.
Job description
Job responsibilities
Daily prescription queries
Providing support to Prescription Coordinators and
Clinical Pharmacists in managing daily patient prescription requirements. To
include the resolution of patient / pharmacy queries. In particular focussing
on:
Out of stock medications
Pharmacy queries
ETP queries
Discharge Summaries
Managing and processing discharge summaries and clinical letters. Undertaking patient facing and patient supporting roles to ensure
effective medicines use, through shared decision-making conversations with
patients.
Reviewing Patient Medication
Running Blood Pressure and medicines monitoring
clinics either patient facing or virtually, including in Care Homes.
To include carrying out medicines optimisation tasks including effective
medicine administration (e.g. checking inhaler technique), supporting
medication reviews and medicines reconciliation.
Where required, utilise consultation skills to work in partnership with
patients to ensure they use their medicines effectively.
Providing specialist expertise, where competent, to address both the
public health and social care needs of patients, including lifestyle advice,
service information, and help in tackling local health inequalities.
Vaccination Programmes
Supporting vaccination programmes for patients and staff as
required
MHRA Alerts
Managing MHRA alerts and actions, including leading the receipt and
understanding of the alert, communicating with PCN contacts and completing all
associated actions.
Actions may include, carrying out audits and patient searches,
contacting patients and sending patient letters.
Eclipse Alerts
Managing Eclipse alerts. To include running searches and deciding on the
appropriate course of action based on findings, communicating with PCN contacts
and completing all associated actions.
Actions may include, carrying out audits and patient searches,
contacting patients and sending patient letter.
Audits
Undertaking clinical audits, supporting quality improvement measures and
contributing to the Quality and Outcomes Framework and enhanced
services.
Assisting in the delivery of medicines optimisation incentive schemes
(e.g. medicines switches) and patient safety audits.
Leadership
Being the point of contact for ICB for cost switches and cost savings
Supporting initiatives for antimicrobial stewardship to reduce
inappropriate antibiotic prescribing.
Providing training and support on the legal, safe and secure handling of
medicines, including the implementation of the Electronic Prescription Service
(EPS).
Developing relationships with other pharmacy technicians, pharmacists
and members of the multi-disciplinary team to support integration of the
pharmacy team across health and social care including primary care, community
pharmacy, secondary care and mental health.
Support practice reception / admin teams in sorting
and streaming general prescription requests, to allow GPs and clinical
pharmacists to review the more clinically complex requests.
Supporting the implementation of national prescribing policies and
guidance within GP practices, care homes and other primary care settings
Taking a central role in the clinical aspects of shared care protocols
and liaising with specialist pharmacists for more complex patients.
Support trainees such as Pre-registration Pharmacy technicians and
Foundation Pharmacists with their learning needs as required
All duties are performed within your level of competence. You
may be gathering data and information, performing the task to your level of competence,
and then liaising with or handing over to another professional. You will be
supported to develop and expand your boundaries of competence as you grow in
the role. You will need to register with CPPE and complete the 15-month Primary
Care Education Pathway (PCPEP) for which you will be fully supported.
Person Specification
Qualifications
Essential
- Professional registration with GPhC
- BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
Skills & Competencies
Essential
- Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
-
- Able to analyse and interpret prescribing data
-
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Able to effectively manage allocated resources
-
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
-
- Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
-
- Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
-
- Excellent verbal and written communication skills
-
- Influencing and negotiating skills
-
- An excellent understanding of data protection and confidentiality issues
Knowledge and Understanding
Essential
- Relevant advanced theoretical and practical knowledge of general practice and evidence-based medicine
- An appreciation of the NHS agenda and government targets
- Good clinical pharmacy knowledge including terminology
- An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
- Knowledge and understanding of pharmacy law and ethics and current legislation
Experience
Essential
- Evidence of continued professional development (CPD)
- Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
- Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges
Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self-motivated and proactive
-
- Continued commitment to improve skills and ability in new areas of work
-
- Able to undertake the demands of the post with reasonable adjustments if required
- Independently mobile to be able to work across several sites and travel to meet with stakeholders
-
- Adaptability, flexibility and ability to cope with uncertainty and change
-
- Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritize effectively whilst also supporting others
- Excellent time keeping and prioritisation skills
Person Specification
Qualifications
Essential
- Professional registration with GPhC
- BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
Skills & Competencies
Essential
- Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
-
- Able to analyse and interpret prescribing data
-
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Able to effectively manage allocated resources
-
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
-
- Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
-
- Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
-
- Excellent verbal and written communication skills
-
- Influencing and negotiating skills
-
- An excellent understanding of data protection and confidentiality issues
Knowledge and Understanding
Essential
- Relevant advanced theoretical and practical knowledge of general practice and evidence-based medicine
- An appreciation of the NHS agenda and government targets
- Good clinical pharmacy knowledge including terminology
- An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
- Knowledge and understanding of pharmacy law and ethics and current legislation
Experience
Essential
- Evidence of continued professional development (CPD)
- Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
- Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges
Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self-motivated and proactive
-
- Continued commitment to improve skills and ability in new areas of work
-
- Able to undertake the demands of the post with reasonable adjustments if required
- Independently mobile to be able to work across several sites and travel to meet with stakeholders
-
- Adaptability, flexibility and ability to cope with uncertainty and change
-
- Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritize effectively whilst also supporting others
- Excellent time keeping and prioritisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
