Job summary
We are seeking a medical receptionist/Admin working 27.75 hours per week
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice
- Processing new patient registrations and online access requests
- Monitoring and actioning workflow tasks on both the clinical and the document management system
- Preparing patient records for transfer to health authority
- Receiving, recording and summarising patient records on receipt from health authority
- Care navigating patients to the most appropriate clinician or service to assist with their health concern
- Read coding information on patients records
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Completing mandatory training
About us
High Street Surgery is a GP practice in Cheslyn Hay WS6 7AB, we have over 7000 patients and growing. We are professional, agile, professional, and our goals are to deliver the best healthcare for our patients and community. So are you looking for a change? Are you ready, eager and keen? To join us at High Street And become part of the team. So bring your CV to the Surgery By car or bike or bus. Be our Receptionist And put the U into US. .
Our work environment includes:
- Modern office setting
- Modern office setting
- On-the-job training
- Safe work environment
- Lively atmosphere
- Wellness programmes
- Friendly and fun worksetting
Job description
Job responsibilities
Duties and responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the senior receptionist/practice manager, dependent
on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Processing
new patient registrations and online access requests
- Monitoring
and actioning workflow tasks on both the clinical and the document
management system
- Preparing
patient records for transfer to health authority
- Receiving,
recording and summarising patient records on receipt from health authority
- Read
coding
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning
- Monitoring
of stationery and other supplies and reporting to Practice Manager
- Dealing
with clinical waste
- Provision
of refreshments for staff and visitors as required; loading and emptying
the dishwasher and keeping the kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
- Completing
mandatory training
For full job description, please see attached document
Job description
Job responsibilities
Duties and responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the senior receptionist/practice manager, dependent
on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Processing
new patient registrations and online access requests
- Monitoring
and actioning workflow tasks on both the clinical and the document
management system
- Preparing
patient records for transfer to health authority
- Receiving,
recording and summarising patient records on receipt from health authority
- Read
coding
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning
- Monitoring
of stationery and other supplies and reporting to Practice Manager
- Dealing
with clinical waste
- Provision
of refreshments for staff and visitors as required; loading and emptying
the dishwasher and keeping the kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
- Completing
mandatory training
For full job description, please see attached document
Person Specification
Qualifications
Essential
- - Good standard of general education
- - GCSE English or equivalent
Desirable
- - Knowledge of medical terminology
- - AMSPAR Receptionist Certificate
- - Customer Service Qualification
Experience
Essential
- - Experience of using own initiative
- - Experience of working in a reception environment
- - Experience of a customer service setting
Desirable
- - Experience of working in primary care
- - Experience of working in a GP Practice reception environment
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills (Email, Word)
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Problem solving skills
- Ability to work as part of a multi-disciplinary team
Desirable
- Experience of using Emis and or Docman
Personal Attributes
Essential
- Ability to travel between sites
- Ability to work under pressure
- Adaptability
- Team working
- Self motivated
- Flexibility with working hours 7.45 6.30pm
- Ability to cover other staffs absence at short notice
- Confidentiality
Person Specification
Qualifications
Essential
- - Good standard of general education
- - GCSE English or equivalent
Desirable
- - Knowledge of medical terminology
- - AMSPAR Receptionist Certificate
- - Customer Service Qualification
Experience
Essential
- - Experience of using own initiative
- - Experience of working in a reception environment
- - Experience of a customer service setting
Desirable
- - Experience of working in primary care
- - Experience of working in a GP Practice reception environment
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills (Email, Word)
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Problem solving skills
- Ability to work as part of a multi-disciplinary team
Desirable
- Experience of using Emis and or Docman
Personal Attributes
Essential
- Ability to travel between sites
- Ability to work under pressure
- Adaptability
- Team working
- Self motivated
- Flexibility with working hours 7.45 6.30pm
- Ability to cover other staffs absence at short notice
- Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
