Job summary
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our GP Practice and enhancing the patient experience.
Main duties of the job
Main Duties and Responsibilities
- note patient arrivals, deal with
patient enquiries, make appointments
- By telephone, make and cancel appointments, deal with
patient queries
- processing correspondence including scanning
letters, results, reports etc and work flowing to appropriate GPs.
- Ensure emergency calls are dealt with promptly and
efficiently
- Answer queries from patients regarding related health
documentation and help patients with difficulties to complete required
documentation, e.g. for registration.
- All reception/admin staff are required to be able to use
the practice Emis and Docman computer system, scanner and photocopier. They also
must be fully conversant with the practice telephone system and be able to
put calls on hold, divert calls and take messages as appropriate.
- Receptionists require to communicate
effectively with patients, visitors, doctors, health visitors, community
nurses and other NHS staff based at the hospital, i.e. consultants, secretaries
and admin staff. They need to be able to demonstrate understanding of patients
with multiple problems who may have difficulty in communicating with them
and also be able to cope with the ever demanding patient.
- Ability to work without direct supervision and determine
own workload priorities together with being able to multitask
efficiently.
- Ability to work within a team structure.
- Excellent communication skills.
About us
Cotswold Medical Practice comprises of two surgeries, one at
Moore Health Centre in Bourton in the Water and the other at Westwoods surgery
in Northleach.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels.
- Maintain and monitor the practice appointment system in EMIS
- Process personal, telephone and electronic requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Initiate contact with and responding to, requests from patients, team members and
external agencies
- Process all DNA letters in accordance with current policy
- Read code data on EMIS
- Photocopy documentation as required
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as
required
- Input data into the patients healthcare records as necessary
- Scanning of patient related documentation and attaching scanned documents to
patients healthcare records
- Manage all queries (including administrative queries) as necessary in an efficient
manner
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
-Maintain a clean, tidy, effective working area at all times
Job description
Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels.
- Maintain and monitor the practice appointment system in EMIS
- Process personal, telephone and electronic requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Initiate contact with and responding to, requests from patients, team members and
external agencies
- Process all DNA letters in accordance with current policy
- Read code data on EMIS
- Photocopy documentation as required
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as
required
- Input data into the patients healthcare records as necessary
- Scanning of patient related documentation and attaching scanned documents to
patients healthcare records
- Manage all queries (including administrative queries) as necessary in an efficient
manner
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
-Maintain a clean, tidy, effective working area at all times
Person Specification
Qualifications
Essential
- Experience working in an administration role.
- Experience working with patients / customers over the telephone
- Skills & competencies normally associated with relevant administration experience.
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone
- Excellent time management skills
- Commitment to delivering a high-quality patient experience.
Desirable
- High level of customer orientation
- High level of resilience and empathy
Person Specification
Qualifications
Essential
- Experience working in an administration role.
- Experience working with patients / customers over the telephone
- Skills & competencies normally associated with relevant administration experience.
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone
- Excellent time management skills
- Commitment to delivering a high-quality patient experience.
Desirable
- High level of customer orientation
- High level of resilience and empathy