Job summary
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
Main duties of the job
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Photocopy
documentation as required
g.
Data
entry of new and temporary registrations and relevant patient information as
required
h.
Input
data into the patients healthcare records as necessary
i.
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
j.
Manage
all queries as necessary in an efficient manner
k.
Carry
out system searches as requested
l.
Maintain
a clean, tidy, effective working area at all times
m.
Monitor
and maintain the reception area and notice boards
Support all clinical staff with general tasks as
requested
About us
The Phoenix
Medical Practice has a vacancy for a Receptionist to join its experienced,
friendly and busy team. Based in the rural setting of Burham, we have a growing
patient list of just over 6,000. We are due to be relocating to brand new
purpose built premises within next 12-18 months.
As an
EMIS WEB practice, previous experience using this system would be preferable
although appropriate training will be provided. The successful candidate
would need to have good interpersonal skills,be comfortable working in a
small team with the ability to work un-supervised.
Working
hours would be maximum 24 per week and spread across the working week.
Primarily based at Burham, candidate will need to be able to also work from our
branch surgery in Eccles.
Preferably,
pleaseemail your CV and a covering letter to Robert Niechoj, Business
Practice Manager at Phoenix Medical Practice on robert.niechoj@nhs.net or post to 33 Bell Lane, Burham ME1 3SX
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment
system
b.
Process personal, telephone and for appointments
c.
Answer incoming phone calls, transferring calls or
dealing with the callers request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests from
patients, team members and external agencies
f.
Photocopy documentation as required
g.
Data entry of new and temporary registrations and
relevant patient information as required
h.
Input data into the patients healthcare records as
necessary
i.
Direct requests for information i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
j.
Manage all queries as necessary in an efficient manner
k.
Carry out system searches as requested
l.
Maintain a clean, tidy, effective working area at all
times
m.
Monitor and maintain the reception area and notice boards
n.
Support all clinical staff with general tasks as
requested
Secondary Responsibilities
In
addition to the primary responsibilities, the receptionist may be requested
to:
a.
Support administrative staff, providing cover during
staff absences
b.
Action incoming faxes when necessary
c.
Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
d.
Complete opening and closing procedures in accordance
with the duty rota
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment
system
b.
Process personal, telephone and for appointments
c.
Answer incoming phone calls, transferring calls or
dealing with the callers request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests from
patients, team members and external agencies
f.
Photocopy documentation as required
g.
Data entry of new and temporary registrations and
relevant patient information as required
h.
Input data into the patients healthcare records as
necessary
i.
Direct requests for information i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
j.
Manage all queries as necessary in an efficient manner
k.
Carry out system searches as requested
l.
Maintain a clean, tidy, effective working area at all
times
m.
Monitor and maintain the reception area and notice boards
n.
Support all clinical staff with general tasks as
requested
Secondary Responsibilities
In
addition to the primary responsibilities, the receptionist may be requested
to:
a.
Support administrative staff, providing cover during
staff absences
b.
Action incoming faxes when necessary
c.
Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
d.
Complete opening and closing procedures in accordance
with the duty rota
Person Specification
Experience
Essential
- The successful candidate would need to have good interpersonal skills, be comfortable working in a small team with the ability to work un-supervised
Desirable
- As an EMIS WEB practice, previous experience using this system would be preferable although appropriate training will be provided.
Person Specification
Experience
Essential
- The successful candidate would need to have good interpersonal skills, be comfortable working in a small team with the ability to work un-supervised
Desirable
- As an EMIS WEB practice, previous experience using this system would be preferable although appropriate training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
