Administrator/Care Co-ordinator

Job summary

We have an exciting opportunity for an Administrator/Care Co-ordinator to join the team at Ellergreen Medical Centre.

This role is a dynamic and multifaceted role that supports the clinical and administrative functions of our practice. The successful candidate will play a vital role in co-ordinating patient care, managing reception-based tasks, performing general administrative duties. The position requires excellent organisation, interpersonal and communication skills to ensure the smooth and efficient operation of the practice.

We are looking for an individual with excellent patient or customer centred care skills, candidates with previous experience or transferable skills will be taken into full consideration. Primary Care knowledge is desirable but not essential as full training will be provided.

Shifts included : within our opening hours of 8.00am to 6.30pm covering Morning, Afternoon/Evening requirements. Full discussion of availability/working hours will be had at interview.

Main duties of the job

Main duties of the role :

Reception based work : Processing referrals, prescriptions, tasks, monitoring nhs.net emails, answering calls.

Care Co-ordinator : Process request for patient online access including proxy access, maintain waiting list of cryotherapy requests, action severe combined immune deficiency reports, update envisage screens and auto arrivals system, to act as digital champion, issue hospital contract breach letters

Administration : Run and action a number of regular searches, daily checking of correspondence received in post, run and action IGR call and recall, run and action prostate cancer injection recall, run and action Learning Disabilities call and recall, resolve duplicate NHS numbers, maintain home visit appointments list.

About us

Ellergreen Medical Centre is a large practice based in the Norris Green area of Liverpool. We have a list size of 13000+ patients and a supportive team of clinical and administrative staff. We are part of the North Liverpool Primary Care Network and work collaboratively with other practices in the area. We are a friendly team who support each other on a daily basis as we strive to give the best possible service to our patients.