Job summary
We are delighted to offer an exciting opportunity for a friendly, approachable, and motivated Receptionist to join our busy and welcoming GP Practice. This is a key role where you will play a vital part in supporting our patients and wider clinical team.
We are looking for someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent customer service. You will be an effective team player who can remain calm under pressure and adapt to the changing needs of a busy practice. Previous receptionist experience is essential.
This role is based across two practice sites, located approximately one mile apart.
Hours of Work
- 26.25 hours per week, Monday to Friday
- Shift pattern includes both:
- AM shifts: 8.00am 1.15pm
- PM shifts: 1.15pm 6.30pm
- Over a two-week period, you will work 5 AM shifts and 5 PM shifts
Main duties of the job
As a Receptionist, you will be the first point of contact for our patients, providing a warm, professional, and efficient service at all times. Your duties will include:
- Welcoming patients and responding to enquiries in person and by telephone
- Supporting patients with appointment requests and general queries
- Processing documentation accurately and efficiently
- Ordering and managing patient prescriptions, registrations and general paperwork
- Working collaboratively with a large reception team and clinical staff
This is a fast-paced and rewarding role, ideal for someone seeking variety, responsibility, and a meaningful position within primary care.
About us
We are a semi-rural GP Practice operating across two sites, supported by a friendly and experienced multidisciplinary team. Our practice includes:
- 7 GP Partners
- 5 Salaried GPs
- 3 Retainer GPs
- A large and dedicated nursing and support team
We currently care for approximately 22,000 patients, with our list continuing to grow due to local housing developments. We pride ourselves on being a supportive workplace where staff are valued and teamwork is central to everything we do.
Job description
Job responsibilities
Key Responsibilities
Reception & Patient Services
- Welcome and assist patients and visitors in a polite and professional manner
- Manage telephone calls, take accurate messages, and redirect enquiries appropriately
- Book, amend, and manage appointments, including urgent requests
- Deal with general enquiries and explain practice procedures
- Register new patients and ensure records are accurate and up to date
- Process repeat prescription requests in line with practice protocols
- Take requests for home visits and liaise with the Duty Doctor where required
- Inform patients of relevant private service charges, take payments, and issue receipts
Administration & Records
- Enter and update patient information on the computer system
- Retrieve, file, and maintain patient records accurately and securely
- Scan correspondence, reports, and results promptly into patient records
- Ensure records are kept in good condition and correctly labelled
Premises & General Duties
- Maintain a clean, tidy, and welcoming reception and waiting area
- Prepare refreshments and keep kitchen areas clean and organised
- Carry out additional duties as requested by the Management Team or Partners
Confidentiality
- Maintain strict confidentiality at all times in accordance with practice policies
- Handle sensitive patient, staff, and business information responsibly and appropriately
Health, Safety & Equality
- Follow all Health & Safety and infection control procedures
- Identify and report potential risks
- Promote equality, diversity, dignity, and respect for all patients, carers, and colleagues
Personal & Professional Development
- Participate in training and annual performance reviews
- Take responsibility for personal development and ongoing learning
Skills & Attributes
- Excellent communication and interpersonal skills
- Ability to remain calm and organised in a busy environment
- Strong attention to detail and good IT skills
- Professional, approachable, and team-oriented
- Ability to manage time, workload, and priorities effectively
Job description
Job responsibilities
Key Responsibilities
Reception & Patient Services
- Welcome and assist patients and visitors in a polite and professional manner
- Manage telephone calls, take accurate messages, and redirect enquiries appropriately
- Book, amend, and manage appointments, including urgent requests
- Deal with general enquiries and explain practice procedures
- Register new patients and ensure records are accurate and up to date
- Process repeat prescription requests in line with practice protocols
- Take requests for home visits and liaise with the Duty Doctor where required
- Inform patients of relevant private service charges, take payments, and issue receipts
Administration & Records
- Enter and update patient information on the computer system
- Retrieve, file, and maintain patient records accurately and securely
- Scan correspondence, reports, and results promptly into patient records
- Ensure records are kept in good condition and correctly labelled
Premises & General Duties
- Maintain a clean, tidy, and welcoming reception and waiting area
- Prepare refreshments and keep kitchen areas clean and organised
- Carry out additional duties as requested by the Management Team or Partners
Confidentiality
- Maintain strict confidentiality at all times in accordance with practice policies
- Handle sensitive patient, staff, and business information responsibly and appropriately
Health, Safety & Equality
- Follow all Health & Safety and infection control procedures
- Identify and report potential risks
- Promote equality, diversity, dignity, and respect for all patients, carers, and colleagues
Personal & Professional Development
- Participate in training and annual performance reviews
- Take responsibility for personal development and ongoing learning
Skills & Attributes
- Excellent communication and interpersonal skills
- Ability to remain calm and organised in a busy environment
- Strong attention to detail and good IT skills
- Professional, approachable, and team-oriented
- Ability to manage time, workload, and priorities effectively
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Experience dealing with the public, patients, or customers
- Ability to multi-task and work effectively under pressure
- Excellent communication skills, both verbal and written
Desirable
- Experience using SystmOne
- Experience working in primary care, the NHS, or a caring profession
Knowledge and Skills
Essential
- Good numeracy skills
- Strong problem-solving abilities
Desirable
- Good keyboard skills and confident computer use
- IT literate, with intermediate experience in Microsoft Word and Excel
- Experience of complex administration and record keeping in an office environment
Qualities and Attributes
Essential
- Understanding of, and commitment to, maintaining strict confidentiality
- Ability to use own judgement, showing resourcefulness and common sense
- Awareness of the importance of producing and maintaining consistently high standards of work
- Ability to work effectively in a changing environment
- Ability to work as part of an integrated, multi-skilled team
- Willingness to work flexible hours as required
- Well presented with a professional, pleasant manner
- Ability to maintain a tidy and organised work environment and present work to a high standard
Desirable
- Personable with a good sense of humour
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Experience dealing with the public, patients, or customers
- Ability to multi-task and work effectively under pressure
- Excellent communication skills, both verbal and written
Desirable
- Experience using SystmOne
- Experience working in primary care, the NHS, or a caring profession
Knowledge and Skills
Essential
- Good numeracy skills
- Strong problem-solving abilities
Desirable
- Good keyboard skills and confident computer use
- IT literate, with intermediate experience in Microsoft Word and Excel
- Experience of complex administration and record keeping in an office environment
Qualities and Attributes
Essential
- Understanding of, and commitment to, maintaining strict confidentiality
- Ability to use own judgement, showing resourcefulness and common sense
- Awareness of the importance of producing and maintaining consistently high standards of work
- Ability to work effectively in a changing environment
- Ability to work as part of an integrated, multi-skilled team
- Willingness to work flexible hours as required
- Well presented with a professional, pleasant manner
- Ability to maintain a tidy and organised work environment and present work to a high standard
Desirable
- Personable with a good sense of humour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.