Receptionist/Patient Services Coordinator

Gladstone Road Surgery

This job is now closed

Job summary

Please note that this is a pernament role, please do not apply if you are looking for a temporary post.

This is an opportunity to be an integral part of an exhilarating future in primary care, where the prospective candidate will be able to make a difference in the lives of the patients of Gladstone Surgery and beyond.

We are looking for a highly motivated and enthusiastic individual who shares our passion and commitment to unsurpassed patient care.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, answering patient queries (telephone/in person), greeting, and directing patients, patient registration, booking appointments, processing information (electronic and hard copy), and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Gladstone Surgery is based in Chesham, a leafy town in Buckinghamshire with excellent road and train links, low crime levels, and highly regarded schools. The building has ample parking, education rooms, consultation rooms, meeting room, seminar rooms, and a library, along with a dentist and pharmacy onsite.

The team is made up of two G.P. partners, a practice manager, a nurse practitioner, a health care assistant, GP trainees, junior doctors, a physiotherapist, a mental health practitioner, and a full complement of administrative and support staff.

Gladstone Surgery has a diverse patient population of 5900 and this is continuing to grow, the practice itself is a training practice involved in G.P., junior doctor, and medical student education, as well as being involved in the training of independent prescribers.

Date posted

23 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0789-23-0003

Job locations

Chess Medical Centre

260-290 Berkhampsted Road

Chesham

HP5 3EZ

Job description

Job responsibilities

Job Title: Receptionist/Administrator

Location: Gladstone Surgery

Reports to: Practice Manager

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, answering patient queries (telephone/in person), greeting, and directing patients, patient registration, booking appointments, processing information (electronic and hard copy), and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

Job Title: Receptionist/Administrator

Location: Gladstone Surgery

Reports to: Practice Manager

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, answering patient queries (telephone/in person), greeting, and directing patients, patient registration, booking appointments, processing information (electronic and hard copy), and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths or equivalent
Experience working with public
Good standard of IT knowledge i.e. MS Office/outlook

Desirable

Patient care experience

Experience

Essential

Experience working in a face-to-face role

Desirable

Experience working in primary care
Experience working in a GP practice

Knowledge and Skills

Essential

Ability to provide quality care
Good interpersonal and communication skills
Excellent written and verbal skills
Can-do attitude with a willingness to learn and grow within role and the practice

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths or equivalent
Experience working with public
Good standard of IT knowledge i.e. MS Office/outlook

Desirable

Patient care experience

Experience

Essential

Experience working in a face-to-face role

Desirable

Experience working in primary care
Experience working in a GP practice

Knowledge and Skills

Essential

Ability to provide quality care
Good interpersonal and communication skills
Excellent written and verbal skills
Can-do attitude with a willingness to learn and grow within role and the practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gladstone Road Surgery

Address

Chess Medical Centre

260-290 Berkhampsted Road

Chesham

HP5 3EZ

Employer's website

https://www.gladstonesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Gladstone Road Surgery

Address

Chess Medical Centre

260-290 Berkhampsted Road

Chesham

HP5 3EZ

Employer's website

https://www.gladstonesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Sacha Morgan

sacha.morgan@nhs.net

Date posted

23 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0789-23-0003

Job locations

Chess Medical Centre

260-290 Berkhampsted Road

Chesham

HP5 3EZ

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