Job responsibilities
Hours: 15 hours per week. Your normal working hours will be Monday,
Tuesday and Wednesday at our Sudbury branch (Sudbury Surgery, Gibb Lane, Sudbury, Ashbourne.
DE6 5HY); 5 hours per day during core working
hours. You may be needed for cover at the Tutbury site dependant on business needs for sickness or holiday cover.
Responsible
to: The
Practice Manager
Accountable to: Practice Manager and Partners
Duties of the post:
1.
To
provide administration support to the Practice Manager, receptionists, nurses
and doctors at the Practice. This will include: filing and general office
duties.
2.
To
manage new patient registrations received at the Sudbury site and ensure they
are added to the clinical system as per agreed timeframes.
3.
To
respond to Secretarial requests and queries from patients when received and
deal with these as required. To process tasks within the clinical system from
the Clinical team with regard to these requests.
4.
To
provide support with typing and processing of referral letters via Lexacom
software.
5.
Scanning
and filing of clinic letters received into Practice from third parties using
Docman software.
6. To prepare and maintain a maintenance
log of all Practice medical equipment to include all service dates and
repair/breakdown dates for both sites.
7. Co-ordinate the mandatory H&S
training programme; setting up new starters and removing leavers from the
Practice Index training web site and checking current staff and doctors
training status. Where training has lapsed and not been renewed you will inform
the relevant managers so they can take appropriate action.
8. To arrange CPR training once a year for
both clinical and non-clinical staff using local providers.
9. Produce a Practice Newsletter quarterly,
and Team update fortnightly, and circulate with support from managers and
Partners for input. To produce PLT days posters for internal and external
notice boards at Sudbury.
10. Any
other adhoc duties as and when required.
Confidentiality:
All
patient information that you come into contact with must be dealt with in the
strictest of confidence. Any breach in
confidence can lead to instant dismissal:-
In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, Practice staff and other healthcare
workers. They may also have access to
information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and
security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according
to Practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skill
Safeguarding:
All
employees are required to act in such a way that at all times safeguards the
health and wellbeing of children and vulnerable adults. Familiarisation with
and adherence to Safeguarding policies is an essential requirement of all
employees as is participation in related mandatory/statutory training. For
further information regarding these policies please look at the T:Drive folder
under Safeguarding, or the Staffordshire Safeguarding Childrens Boards website.
We have a dress code policy that all staff adhere to.
We
operate a No Smoking Policy.
